Jacob Schueler
Grand Rapids,MI
Summary
Highly-motivated technician with 6 years experience troubleshooting, repairing, and resetting corporate electronics. Proven track record of resolving complex issues efficiently and ensuring minimal downtime for clients while providing exceptional user support. Possess comprehensive knowledge of standard operating systems, hardware devices, and technical support procedures.
Overview
10
10
years of professional experience
Work History
Onsite Support Technician
GR Computer Repair
09.2023 - Current
- Performed diagnosis, repairs, and installation of computers, mobile devices, printers, scanners, switches and other peripherals.
- Facilitated the setup of new workstations according to company standards.
- Recommended solutions to end users depending on user requirements to accomplish needs.
- Coordinated with vendors for procuring spare parts or additional hardware components.
Technical Sales Specialist
Valley City Electronic Recycling
05.2018 - Current
- Communicating with end users to ensure satisfaction in device implementation.
- Increased sales through proper pricing and creative displays.
- Assess, identify, and resolve issues for a wide variety of devices including phones, Apple products, and tablets.
- Implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Created and updated Windows images in compliance with Microsoft Registered Refurbisher program
Store Associate
Ken's Fruit Market
03.2015 - 05.2018
- Engaged with customers in a hospitable and polite manner while strengthening people skills.
- Resolved issues according to store policies in a professional manner.
Education
Some College (No Degree) - Information Technology
Grand Rapids Community College
Grand Rapids, MISkills
- Technical support and troubleshooting
- Experienced in supporting a wide variety of hardware and software
- Straightforward communication and interpersonal skills
- Device imaging and deployment
- Strong desire to improve efficiency for workflows and processes
- Self motivated
Timeline
Onsite Support Technician
GR Computer Repair
09.2023 - Current
Technical Sales Specialist
Valley City Electronic Recycling
05.2018 - Current
Store Associate
Ken's Fruit Market
03.2015 - 05.2018
Some College (No Degree) - Information Technology
Grand Rapids Community College
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