Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Najja Salmond

Atlanta,GA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Onsite Support Technician

Hemmersbach
03.2023 - Current
  • Hpe and HPI Certified
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Installed and configured operating systems and applications.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Maintained office PCs, networks and mobile devices.
  • Serviced Hp and Lenovo equipment for expedient repair and minimal downtime.
  • Installed and maintained automated teller machines in retail stores.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed troubleshooting and repaired peripheral devices such as printers and Scanners
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

IT Technician

ProLogic ITS
02.2022 - 03.2023
  • Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
  • Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices
  • Performed break-fix services at the desktop level, including installing and upgrading software and hardware, configuring systems and applications
  • Performed in person troubleshooting through diagnostic techniques and asking pertinent questions.
  • Maintained office PCs, networks and mobile devices.

Contract Employee

TEKsystems
08.2021 - 02.2022
  • Performed break-fix services at the desktop level, including installing and upgrading software and hardware, configuring systems and applications
  • Responsible for accurate documentation, ticketing, and tracking of inbound technical support calls and provided accurate and professional resolution on all supported issues in a timely manner
  • Provided technical support via phone, emails, and remote tool.

Education

Software Engineer -

Per Scholas
Atlanta, GA
04.2021

High School Diploma -

Martha Ellen Stilwell School For The Performing Arts
Jonesboro, GA
05.2018

Skills

  • Software troubleshooting
  • Customer service
  • Maintenance
  • Programming
  • Full-Stack applications
  • Python
  • Server Maintenance
  • Ticketing System Management
  • User Support
  • Desktop Support
  • Customer Service
  • Technical Support

Languages

Python
JavaScript
React
Node
Java

Certification

Compita A+

Comptia Net+

Comptia ITF+

Timeline

Onsite Support Technician

Hemmersbach
03.2023 - Current

IT Technician

ProLogic ITS
02.2022 - 03.2023

Contract Employee

TEKsystems
08.2021 - 02.2022

Software Engineer -

Per Scholas

High School Diploma -

Martha Ellen Stilwell School For The Performing Arts

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Najja Salmond