Jacob scroggins
Des Moines
Summary
Dynamic shift supervisor with expertise in safety reviews and conflict resolution, honed at Starbucks. Proven track record in enhancing team performance and enforcing policies. Successfully managed shift operations,. Skilled in training and mentoring, fostering a positive work environment. Adept at balancing tills and ensuring compliance with company standards.
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista
Starbucks
06.2024 - 10.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Barista
Barnes & Noble
06.2023 - 08.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
Crew Member
AMC Theatres
10.2019 - 04.2020
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Cashier
Price Chopper
05.2017 - 10.2017
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Web Development
Des Moines Area Community College
Ankeny, IA12-2026
Skills
- Safety reviews
- Attendance oversight
- Shift reporting
- Labor and food cost control
- Safety
- Business development
- Sales monitoring
- Conflict resolution techniques
- Training and mentoring
- Policy enforcement
Timeline
Shift Supervisor
Starbucks
10.2024 - Current
Barista
Starbucks
06.2024 - 10.2024
Barista
Barnes & Noble
06.2023 - 08.2024
Crew Member
AMC Theatres
10.2019 - 04.2020
Cashier
Price Chopper
05.2017 - 10.2017
Associate of Science - Web Development
Des Moines Area Community College