Jacob Selema
Smithfield,RI
Summary
Proactive and adaptable individual with a solid background in customer service. Known for training new team members and implementing strategies that improve guest engagement and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
5
5
years of professional experience
1
1
Certification
Work History
Host / Busser
Fresco INC.
Smithfield, RI
04.2022 - Current
- Managed guest seating and flow to optimize restaurant capacity and enhance customer experience.
- Trained new hosts on service standards and operational procedures, fostering a cohesive team environment.
- Coordinated with kitchen staff to ensure timely food delivery and maintained communication during peak hours.
- Developed and implemented strategies for guest engagement, increasing repeat visits and customer satisfaction.
Dunkin Donuts
Shift Leader
Smithfield, RI
04.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Smithfield High School
Smithfield, RISkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
Test Out PC Pro Certificate
Timeline
Host / Busser
Fresco INC.
04.2022 - Current
Dunkin Donuts
Shift Leader
04.2021 - 11.2022
High School Diploma -
Smithfield High School
Timeline
Host / Busser
Fresco INC.
04.2022 - Current
Dunkin Donuts
Shift Leader
04.2021 - 11.2022
High School Diploma -
Smithfield High School