Host / Busser
Sidewinders
Jackson, Wyoming
06.2024 - Current
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Inspected dining areas for any damages or defects.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Notified server after seating parties in section to facilitate prompt service.
