Jacob Shumate
Hoover
Summary
Highly motivated sales representative with extensive customer service and sales experience. Proven track record of driving increased sales, improving the buying experience, and elevating customer satisfaction. Skilled and unbiased communicator adept at understanding customer needs and enhancing business efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Construction Worker
Fraser Construction LLC
10.2023 - 01.2025
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Lead labor crew members to ensure job completion and meet expectations from jobsite superintendents
- Improved client satisfaction with consistent communication and updates on project status.
Firearm Sales Associate/ Outdoors Team Lead
Academy Sports + Outdoors
09.2020 - 01.2024
- NICS certified firearms and ammunition salesman
- Assist department manager with opening and closing duties, assuring product security for the following workday.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conduct walk throughs with company auditors regarding FFL paperwork and physical inventory integrity.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Customer Service and Transportation
DonohooAuto LLC
01.2020 - 04.2020
- Assisted customers with locating and choosing merchandise in any store department.
- Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Kept offices and lobby areas clean, tidy and professional, in appearance to maximize worker efficiency and promote customer engagement.
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by providing timely and efficient transportation services when needed.
Used Car Technician and Customer Service Rep
Express Oil Change & Tire Engineers
08.2019 - 01.2020
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Boosted sales revenue by skillfully promoting diverse service and product options.
- Improved customer satisfaction by providing thorough diagnostics and repair services for used vehicles.
Education
High School Diploma -
Pelham High School
Pelham, AL05.2019
Skills
- Customer service
- Problem resolution
- Product Sales
- Organization
- Communications
- Good listening skills
- Attention to detail
- Complaint resolution
- Product management
- People management
Certification
NICS certified firearms salesperson
Timeline
Construction Worker
Fraser Construction LLC
10.2023 - 01.2025
Firearm Sales Associate/ Outdoors Team Lead
Academy Sports + Outdoors
09.2020 - 01.2024
Customer Service and Transportation
DonohooAuto LLC
01.2020 - 04.2020
Used Car Technician and Customer Service Rep
Express Oil Change & Tire Engineers
08.2019 - 01.2020
High School Diploma -
Pelham High School
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