Jacob Simms
Jacksonville
Summary
Motivated and responsible high school graduate with strong problem-solving, time management, and leadership skills. Two years of customer service experience, proficient in teamwork, and dedicated to achieving results. Seeking opportunities to further develop skills and gain professional experience while continuing education and pursuing a college degree.
Overview
1
1
year of professional experience
Work History
Customer Service
Family Business
- Provided excellent customer service, addressing customer inquiries and resolving issues promptly.
- Developed strong communication and problem-solving skills while assisting customers in a fast-paced environment.
- Handled transactions and basic cash management, ensuring accuracy and efficiency.
- Worked collaboratively with team members to meet and exceed performance goals.
Cashier/Team Member (if applicable)
Family Business
- Demonstrated time management skills by efficiently handling customer transactions during busy periods.
- Collaborated with colleagues to ensure a smooth and efficient operation, consistently meeting customer needs.
Theatre Team Member
Cinemark
Jacksonville, FL
03.2026 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of theater environments to enhance guest experiences.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Collaborated with team members to ensure timely execution of daily tasks and responsibilities.
- Monitored inventory levels, reporting shortages and assisting in restocking items as needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Supervisor
The Potters House Soul Food Bistro
Jacksonville, FL
05.2025 - 03.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food safety standards and best practices for food preparation.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
FOH Team Member
The Potters House Soul Food Bistro
Jacksonville, FL
02.2025 - 03.2026
- Delivered exceptional customer service to enhance dining experience.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in food preparation and presentation for timely service.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash transactions accurately while maintaining a balanced register.
- Engaged with customers to provide menu recommendations and address inquiries.
- Monitored inventory levels and restocked supplies as needed for efficiency.
- Trained new staff on operational procedures and customer service standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Education
High School Student -
Douglas Anderson School of The Arts
Jacksonville, FL05-2026
Skills
- Problem Solving: Able to analyze situations and develop effective solutions under pressure
- Time Management: Skilled at managing multiple tasks and responsibilities with deadlines
- Leadership: Demonstrated leadership in team environments, helping others to stay focused and motivated
- Customer Service: Strong communication skills and the ability to build rapport with customers
- Teamwork: Ability to work well with others in collaborative settings to achieve common goals
- Basic Cash Handling: Experience with handling transactions and maintaining accuracy with money
- Customer service best practices
- Customer service advocacy
- Customer service skills
- Fast food customer service
- Time management
- Decision-making
- Verbal and written communication
Accomplishments
- Recognized for maintaining excellent customer satisfaction scores during customer service roles.
- Consistently met performance targets and deadlines in school projects and extracurricular activities.
Languages
English
Native or Bilingual
Timeline
Theatre Team Member
Cinemark
03.2026 - Current
Supervisor
The Potters House Soul Food Bistro
05.2025 - 03.2026
FOH Team Member
The Potters House Soul Food Bistro
02.2025 - 03.2026
Customer Service
Family Business
Cashier/Team Member (if applicable)
Family Business
High School Student -
Douglas Anderson School of The Arts