Zihao Hsiao
Pomona,California
Summary
I'm an 18-year-old currently wrapping up my senior year at Diamond Ranch High School, set to graduate in just three months. I come from a hard-working family, and that's shaped me into someone who's good with customers, helpful, and respects the work environment. I've spent the last two years working at a Korean Dessert Cafe, picking up skills that I'm ready to bring to a new workplace.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service
Snowy Village
2022.08 - 2024.02
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers daily to choose from a wide variety of products available and answered any questions they had.
- Worked independently and with a team in order to efficiently prepare and distribute multiple orders a day during rushes while maintaining a positive attitude
Education
High School Diploma -
Diamond Ranch High School
Pomona, CA05.2024
Skills
- Service Minded: Always maintaining an attitude and approach that prioritizes the needs and expectations of customers.
- Team Collaboration: Developed this through collaboration with coworkers and learning to work together, all aiming towards one goal.
- Patience and Empathy: Having control over work rushes and maintaining composure at all times.
- Customer Service: Providing clear and concise communication to customers and offering a positive and satisfying experience for them.
- Adaptable and Flexible: Having the ability to adjust, change, and respond effectively to new or changing circumstances. Challenges will never be an issue that can't be adapted to.
- Reliable and Responsible: I believe that these are essential qualities that contribute to a person's trustworthiness and effectiveness in various aspects of life. It's a sense of professionalism.
- Organizing: Staying clean is an ability that I've learned since childhood, always staying neat. This also applies to time management, efficiently allocating time to various tasks.
- Problem-Solving: Gained this from all my experiences in my previous job, being able to analyze situations, identify the issues, and develop effective solutions to overcome them.
- Point of Sale Proficiency: Developed this skill from previous experience, handling transactions, and mastering the features that process sales, manage inventory, and enhance overall customer service.
- Listening Skills: Helping customers efficiently and giving them my full attention without any distractions.
Hobbies
- Choir: I've been in choir for 5 years, and I'm currently in Advanced choir in my senior year, but it has allowed a lot of listening skills and just learning and remembering things.
- Listening To Music: I'm really into music; it plays a big role and lets you express your feelings. I tend to remember every little lyric, which helps with my listening skills.
- Socializing With Friends: I strongly believe in the saying, "the people you hang out with, shape the person you are," because I love my friends, and they really play a big role in my life.
- Skating: I used to skate a lot, but I eventually gave it up for school. Every now and then, I still find the time to enjoy a skate session.
- Taking Pictures: I love snapping pics wherever I am; it's a big part of how I see the world, just soaking in every moment.
- Outfits: Getting all dressed up has been a huge part of my life; it's what shapes who I am today.
Timeline
Cashier/Customer Service
Snowy Village
2022.08 - 2024.02
High School Diploma -
Diamond Ranch High School
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