Jacob Simpson
Escondido,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Responsible for maintaining employee tasks and delegating job responsibilities. New employee training.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Answered phone calls to assist customers with any issues they had.
Barista
Starbucks
12.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Accounting Assistant
Prographics Inc
05.2021 - 07.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed documents such as invoices and statements.
- Used accounting software to enter invoices
Retail Sales Associate
Interstate Batteries Of San Diego
06.2020 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
High School Diploma -
Inspire Charter School
California 06.2019
Skills
- Customer-Oriented
- Inventory Control
- Customer Service
- Soft Selling
- Teamwork and Collaboration
- Money Handling
- Listening Skills
- Reliable and Punctual
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Barista
Starbucks
12.2021 - 08.2023
Accounting Assistant
Prographics Inc
05.2021 - 07.2021
Retail Sales Associate
Interstate Batteries Of San Diego
06.2020 - 11.2021
High School Diploma -
Inspire Charter School
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