Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Singleton

Carnegie,PA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Sales Desk

HVAC Distributors
Pittsburgh, PA
02.2024 - Current
  • Field incoming customer calls, assist walk-in and will-call customers, providing product and service inquiries, ensuring top-tier service and satisfaction.
  • Provide product recommendations and generate quotes for customers, guiding them to select the most suitable products, parts, and services.
  • Enter sales orders into Eclipse for processing, ensuring accuracy and timely order fulfillment.
  • Upsell complementary products and services, helping to increase sales revenue and enhance long-term customer relationships.
  • Maintain an in-depth understanding of products, parts, and systems to offer knowledgeable and reliable product recommendations.
  • Capture new customer leads in SalesForce, contributing to business development and expanding the customer base.

Account Representative

Total Quality Logistics Inc.
Pittsburgh, PA
05.2022 - 11.2023
  • Responsible for 3 offices for my department, one in office and two remotely.
  • Oversaw day-to-day transportation operations for a variety of shipments, including oversize and overweight freight.
  • Worked with and educated sales teams to provide current and future market conditions.
  • Accurately quoted current market rates for shipments.
  • Negotiated rates with carriers, balancing cost and service quality, and ensuring competitive pricing for clients.
  • Acted as the primary point of contact for clients, providing exceptional customer service and resolving any shipping issues.
  • Coordinated with drivers, dispatchers, and vendors to ensure that shipments were properly loaded, transported, and unloaded in accordance with legal and safety standards.

Sales Representative

The Starter Group
Pittsburgh, PA
02.2022 - 05.2022
  • Promoted products and services to potential customers in a retail setting.
  • Was able to showcase product knowledge and address concerns of customers.

Warehouse Associate

UPS
Rochester, PA
06.2014 - 11.2021
  • Sorted incoming and outgoing shipments based on specific routing instructions.
  • Ensured packages were securely packaged and appropriately labeled before dispatch.
  • Monitored inventory and maintained accurate stock records.
  • Assisted with the setup and teardown of delivery routes to ensure timely arrivals.
  • Supported safety protocols by following all warehouse and shipping regulations.

Education

Bachelor of Arts - Business Management

Indiana University of Pennsylvania
Indiana, PA
12-2019

Skills

  • Oversize/Overweight Freight Handling
  • Account Management
  • Carrier Negotiations
  • Customer service excellence
  • Problem-solving
  • CRM and logistics software
  • Communication
  • Adaptability

References

References available upon request.

Timeline

Sales Desk

HVAC Distributors
02.2024 - Current

Account Representative

Total Quality Logistics Inc.
05.2022 - 11.2023

Sales Representative

The Starter Group
02.2022 - 05.2022

Warehouse Associate

UPS
06.2014 - 11.2021

Bachelor of Arts - Business Management

Indiana University of Pennsylvania

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Jacob Singleton