Jacob Smith
Siloam Springs,AR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Sparkle Logistics
01.2024 - Current
- Efficiently managed delivery routes in a fast-paced environment, consistently meeting tight deadlines to ensure timely package delivery to customers.
- Demonstrated strong adaptability to varying delivery demands and schedules, maintaining a high level of productivity and customer satisfaction.
- Utilized advanced technology tools and systems to optimize delivery routes, track packages, and communicate with dispatch, enhancing overall efficiency and accuracy.
- Employed quick problem-solving skills to address unexpected challenges during deliveries, ensuring smooth and successful outcomes.
- Collaborated closely with team members and supervisors to coordinate logistics and overcome obstacles, contributing to the overall effectiveness of the delivery operations.
- Maintained a strong commitment to safety protocols and procedures, prioritizing the well-being of both customers and team members in all aspects of the delivery process.
Product Tester
The N.R. Group
09.2023 - 01.2024
- Specialized in testing an assortment of products to ensure they worked correctly and used those products to create ads to be posted on websites and sold.
- Performed system testing on software applications and hardware components.
- Conducted usability tests to ensure user-friendly interface design.
- Reported bugs and errors encountered during the testing process to development teams.
Barista
Starbucks
Siloam Springs, AR
09.2022 - 08.2023
- At the window, I dealt with customers and handled money
- Additionally, I prepared drinks and kept up with the inventory
- I also regularly cleaned the store and restocked areas
- I also trained new employees on the procedures and policies of the store.
Customer Experience Support
J.B. Hunt Transportation
Lowell, AR
09.2021 - 08.2022
- I work with customers to build relationships and set standards across the board to ensure the highest quality customer experience
- I helped pilot the latest technology throughout our team
- I spend most of my day connecting with our customers booking and setting appointments
- It's a fast-paced environment with an emphasis on communication and attention to detail.
- Assisted customers with any inquiries or complaints.
- Resolved customer queries and complaints in a timely manner.
Stocking TA
Walmart
Siloam Springs, AR
10.2019 - 09.2021
- Able to independently work on the sales floor replacing inventory and completing daily tasks
- A fast learner who has worked in several areas inside the store in the past
- Excelled at customer service and interacting with customers
- Including answering questions and complaints
- Assist with training new employees
- Recommended and started leadership training.
Server
Dominoes
Siloam Springs, AR
09.2018 - 10.2019
- My first opportunity to enter the workforce
- Started the entry level position learning to cook
- Continued to learn and started taking orders and expanding my responsibilities which included customer service.
Education
Diploma -
Siloam Springs High School
05.2021
Skills
- Communication
- People skills
- Leadership
- Outgoing
- Tech savvy
- Microsoft Office Suite
- Inventory
- Package scanning
- Payment Collection
- Quality Assurance
- Time Management
- Customer Service
Timeline
Amazon Delivery Driver
Sparkle Logistics
01.2024 - Current
Product Tester
The N.R. Group
09.2023 - 01.2024
Barista
Starbucks
09.2022 - 08.2023
Customer Experience Support
J.B. Hunt Transportation
09.2021 - 08.2022
Stocking TA
Walmart
10.2019 - 09.2021
Server
Dominoes
09.2018 - 10.2019
Diploma -
Siloam Springs High School