Jacob Smith
Elkins
Overview
4
4
years of professional experience
Work History
Producer
Choice Financial Group
Elkins
12.2024 - Current
- Developed comprehensive marketing strategies to enhance brand awareness and engagement.
- Attended weekly team meetings discussing sales goals and strategies for achieving them.
- Trained new staff on administrative processes and company policies.
- Counted and balanced daily receipts, bank deposits and vault inventory.
- Collected rents, deposits and payment of insurance premiums.
Store Associate
BigLots
Elkins
12.2021 - 04.2025
- Maintained cleanliness and organization of store displays.
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance customer service efforts.
- Participated in training sessions on store policies and procedures.
- Monitored inventory levels and reported shortages to management.
- Engaged with customers to create a welcoming shopping environment.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Performed daily opening and closing procedures for store operation.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Customer Service Representative
Nikki Roger's State Farm
Elkins
01.2024 - 12.2024
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Tygarts Valley High School
Mill Creek, WV05-2024
Skills
- Marketing strategy
- Brand awareness
- Sales analysis
- Inventory management
- Transaction processing
- Customer relationship management
- Team collaboration
- Problem solving
- Creative writing
- Social media
- Proofreading
Timeline
Producer
Choice Financial Group
12.2024 - Current
Customer Service Representative
Nikki Roger's State Farm
01.2024 - 12.2024
Store Associate
BigLots
12.2021 - 04.2025
High School Diploma -
Tygarts Valley High School