Jacob Solem
Overland Park,KS
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer service skills honed at Chick-fil-A. Adept at multitasking and maintaining cleanliness, I consistently enhance guest satisfaction through effective communication and teamwork. Committed to exceeding expectations while adhering to food safety standards in fast-paced environments.
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Overview
16
16
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Overland Park, KS
02.2020 - Current
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Adhered to food safety standards, ensuring compliance with health regulations.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Yard Care Worker
Central Valley Helicopters
Ellensburg, WA
04.2016 - 06.2018
- Operated and maintained landscaping equipment for efficient yard care services.
- Assisted in applying fertilizers and pesticides following safety protocols.
- Conducted routine inspections of grounds to ensure quality standards were met.
- Collaborated with team members to complete landscaping projects within deadlines.
- Maintained grounds by trimming, weeding, and general clean-up.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Edged and mowed lawns, flowerbeds and landscape features.
- Collected and removed debris at job sites.
- Trimmed around trees, flower beds, and other yard features.
- Developed strong relationships with clients through clear communication, understanding their specific needs, and exceeding expectations.
- Enhanced customer satisfaction by providing timely and thorough yard care services.
- Cut trees and shrubs to shape and maintain landscape.
Kitchen Worker
White Sulphur Springs
Manns Choice, PA
06.2010 - 08.2015
- Prepared and organized ingredients for meal preparation in fast-paced kitchen environment.
- Assisted chefs in cooking and plating dishes to ensure timely service delivery.
- Maintained cleanliness and sanitation of kitchen equipment and work areas consistently.
- Operated kitchen tools and equipment safely, adhering to food safety protocols.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Supported training of new kitchen staff on safety practices and standard procedures.
- Adapted quickly to changing priorities during peak dining hours to maintain service quality.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
- Delegated tasks among kitchen team members efficiently, ensuring smooth workflow during high-volume periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Master of Science - Sports Management
Liberty University
Lynchburg, VA05.2025
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05.2021
Bible Degree
Ecola Bible School
Cannon Beach, OR04.2021
Skills
Strong work ethic
Customer service
Team player attitude
Problem-solving
Positive demeanor
Team collaboration
Multitasking and organization
Clear communication
Greeting guests
Adaptability and flexibility
Team player
Teamwork and collaboration
Guest service
Cleaning and sanitation
Cleaning and sanitizing
Cleaning
Accomplishments
Eagle Scout Award
3 X Varsity Cross-Country Athlete
2 X Track and Field Athlete
Additional Information
Eagle Scout Award
3 X Varsity Cross-Country Athlete
Bible Degree
Timeline
Front of House Employee
Chick-fil-A
02.2020 - Current
Yard Care Worker
Central Valley Helicopters
04.2016 - 06.2018
Kitchen Worker
White Sulphur Springs
06.2010 - 08.2015
Master of Science - Sports Management
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University
Bible Degree
Ecola Bible School