Jacob Springer
Kansas City,MO
Summary
Highly motivated worker with excellent people skills, teamwork and great work ethic. Experience derived from team building, quality service and effectively efficient work environment. Dedicated to making lasting impact on store sales and team cohesiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
PXG
07.2023 - Current
- Sales Performance and Operations Management: Drives sales performance to consistently achieve budget objectives and maintain operational integrity by monitoring monthly profitability.
- Sales Leadership and Product Knowledge: Demonstrates sales leadership by proactively interacting with customers on the sales floor and informing retail teams about PXG's product lines, technology, advantages, and benefits.
- System Expertise and KPI Management: Expert in all PXG systems, including POS and Sales Portal, and comprehends company KPIs to devise strategies for improvement.
- Client Experience and Store Operations: Enhancing customer service, engagement, and post-sale support, while also overseeing store operations to ensure a professional environment and compliance with policies.
Sales Associate
PXG
05.2023 - 07.2023
- Maintaining visual merchandising standards i.e. (assisting in the management of inventory and ensured organization of both retail floor and stockroom)
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisting all inventory processes as well as equipment issues
- Assist in closing, securing and reporting daily POS systems & fitting cash
Valet
PMC
01.2023 - 05.2023
- Quality assistance
- Cash handling and POS system management
- Safe, timely and efficient vehicle operation
Server
Protein House
01.2023 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Seasonal Driver
UPS
09.2022 - 01.2023
- Safe and prompt delivery of parcels
- Excellent customer contact and driving skills
UPS Package Handler
UPS
08.2022 - 09.2022
- Ensure safe, efficient, and timely handling of customer packages
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Teamwork to advance packages through delivery process
- Supervisor training
Meat Department Associate
Price Chopper
05.2020 - 07.2020
- Excellent customer service (during pandemic), Managed meat and other product displays, Careful handling of materials, Oversaw sanitization of public facing areas
Gas Station Associate
The Station
11.2015 - 04.2016
- Cleaned and organized the store, Refuel Vehicles to Customer Needs, Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Completed shift audit
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Handled cash and checks transactions by company policies
Nike Athlete
NIKE
11.2014 - 11.2015
- Worked in retail services; working the retail floor as an athlete crew member, register operator, and warehouse experience
- Excellent customer service, teamwork and person-ability
- Provided outstanding customer service and ensured guest satisfaction
- Drove sales through appealing visual displays
- Worked overnight stocking shifts
Education
Bachelor of Arts - University studies
University of Mississippi
Oxford, MS05.2022
College Degree - English
United States Naval Academy
Annapolis, MD04.2020
Skills
- Trackman
- Salesforce
- Microsoft Excel
- KPI Monitoring
- Customer service
- Communication
- Organizational skills
- Military Experience
Certification
Class E License, 07/01/22
Additional Information
Strong organization, planning, and problem-solving skills. Excellent interpersonal and communication skills, including the ability to establish and maintain effective working relationships. Good analytical and strategic thinking skills. Good knowledge of basic AV and PC components, basic understanding of golf and/or golf swing. Ability to read instructions, write reports, complete after-action forms.
Groups
- Naval Academy Football
- University of Mississippi Football
Awards
- Conference Player of the Week, 10/01/19, Naval Academy - Defensive - American Athletic Conference (Football)
- All-Conference, 2019, Naval Academy - American Athletic Conference (Football)
- Team Captain, 2021, University of Mississippi (Football)
- Student Athlete of the Month, 12/01/21, University of Mississippi
Timeline
Assistant Sales Manager
PXG
07.2023 - Current
Sales Associate
PXG
05.2023 - 07.2023
Valet
PMC
01.2023 - 05.2023
Server
Protein House
01.2023 - 05.2023
Seasonal Driver
UPS
09.2022 - 01.2023
UPS Package Handler
UPS
08.2022 - 09.2022
Meat Department Associate
Price Chopper
05.2020 - 07.2020
Gas Station Associate
The Station
11.2015 - 04.2016
Nike Athlete
NIKE
11.2014 - 11.2015
Bachelor of Arts - University studies
University of Mississippi
College Degree - English
United States Naval Academy
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