Jacob Steven Ayala
Helotes,TX
Summary
Dynamic professional with a proven track record in team management and social media promotion, notably at Black Rifle Coffee Company. Excelled in training over 20 employees, enhancing community engagement, and driving customer loyalty through effective storytelling and advertising. Skilled in audio and video editing, demonstrating a unique blend of creative and leadership abilities.
Overview
9
9
years of professional experience
Work History
Retail Associate
Black Rifle Coffee Company
10.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Promoted offerings by expressing passion for the company brand, products, services, and solutions to customers.
- Certified trainer for the company with over 5 employees trained
- Assisted in social media marketing
Security Shift Supervisor
HSS Security
10.2019 - 08.2021
- Implemented and oversaw security operations at individual facilities.
- Responsible for day-to-day supervision, motivation, coaching, and training of Officers on site.
- Managed 8 Officers per shift
- Recorded incident reports with detailed accounts of occurrences
- Trained over 15 employees on company policies and procedures
Security Officer
PSC Security
12.2017 - 04.2019
- Providing security presence and services in order to prevent crime.
- Responsible for the safety of 188 businesses at La Cantera Mall.
- Secured premises by actively patrolling property grounds.
- Monitoring surveillance equipment.
Pet Care Provider
Paw Prints Pet Care LLC
12.2015 - 12.2017
- Responsible for the feeding, hydration, and further needs of pets.
- Take care of other small home needs, as requested per customer.
- Ensure all residences were locked and alarm systems activated prior to departure of any home.
Education
Associate of Applied Science - Digital Video & Cinema Production
Northwest Vista College
San Antonio, TX12.2025
High School Diploma -
Ayala Christian Academy
San Antonio, TX05.2017
Skills
- Team management
- Schedule organization
- Skilled public speaker
- Training and mentoring
- Audio Editing
- Podcast Production
- Video Editing
- Storytelling
- Promotions and Advertising
- Community Engagement
- Social Media Promotion
- Adaptable Writing
Timeline
Retail Associate
Black Rifle Coffee Company
10.2021 - Current
Security Shift Supervisor
HSS Security
10.2019 - 08.2021
Security Officer
PSC Security
12.2017 - 04.2019
Pet Care Provider
Paw Prints Pet Care LLC
12.2015 - 12.2017
Associate of Applied Science - Digital Video & Cinema Production
Northwest Vista College
High School Diploma -
Ayala Christian Academy
Community Service
- Completed over 180 hours of training with San Antonio PSC.
- Participated in San Antonio PSC 4th of July parade.
- National Night Out neighborhood crime and drug prevention October 2017.
- Volunteered missions trip to Brownsville, TX with the Youth Group at Village Parkway Baptist Church.
- Provided technical assistance to the soundboard for Village Parkway Baptist Church.
- Youth band member for Village Parkway Baptist Church and Refining Fire Youth Group at Northwest Community Church.
- Provided security during the 2018/2019 Martin Luther King march.
- References available upon request.
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