Jacob Stevenson
Saint Augustine
Summary
Ambitious IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
7
7
years of professional experience
Work History
IT Repair Technician + Store Manager
Tech Hospital
Saint Augustine
03.2022 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Configured hardware, devices and software to suit customer needs.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Diagnosed and resolved network connectivity issues in a fast-paced environment.
- Trained new staff on IT protocols and best practices for technology use.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
IT Repair Teachnician
Simply Mac
10.2021 - 03.2022
- Performed maintenance tasks on PC's, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Disassembled computers to perform diagnostics and check for repair needs.
- Removed, fixed and replaced components such as LCD screens, home buttons, and charging ports.
HVAC Technician
Mr. T's Mechanical Refridgerated
02.2021 - 10.2021
- Managed preventive maintenance work and regular inspections for different system types.
- Coordinated installations based on building layouts, materials requirements, and required synchronization between other crews.
- Started, comissioned and calibrated new HVAC systems.
- Updated systems by repairing and replacing defective equipment and components.
- Served customer with emergency repairs on malfunctioning HVAC systems.
HVAC Technician
Glacier Heating And Air
10.2018 - 02.2021
- Diagnosed faults through on-site inspections, direct testing, and cutting-edge software.
- Supported customers by listening to concerns and fully correcting problems.
- Maintained a well-organized system of records for work orders involving repair actions and planned maintenance work. Updated controls with new thermostats, humidistats, and timers.
- Isolated and repaired problems to restore system functions.
Manager
Sweet Spot
05.2018 - 09.2018
- Demonstrated safety procedures and monitored compliance.
- Oversaw employee training and staff management tasks.
- Maximized employee performance with effective training and close mentoring.
Education
High School Diploma -
Saint Augustine High School
Saint Augustine05.2018
Skills
- Hardware Troubleshooting
- Performance Improvement
- Microsoft Office
- Task Prioritization
- Problem Resolution
- Strong Communication
- Desktop technical support
- IT consulting
- Network troubleshooting
- Customer service
Timeline
IT Repair Technician + Store Manager
Tech Hospital
03.2022 - Current
IT Repair Teachnician
Simply Mac
10.2021 - 03.2022
HVAC Technician
Mr. T's Mechanical Refridgerated
02.2021 - 10.2021
HVAC Technician
Glacier Heating And Air
10.2018 - 02.2021
Manager
Sweet Spot
05.2018 - 09.2018
High School Diploma -
Saint Augustine High School