Jacob Stiff
Liberty Mutual
9
years of professional experience
Results-driven Claims Specialist with expertise in negotiation, conflict resolution, and problem-solving. Committed to efficiently resolving claims inquiries and enhancing customer satisfaction in claims processing.
Work History
Field Claim Resolution Specialist III
2 Years 10 Months- Evaluated property damage claims to determine coverage and settlement amounts.
- Collaborated with contractors and policyholders to gather necessary documentation for claims processing.
- Communicated effectively with clients to explain claim processes and resolve inquiries promptly.
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
Field Claims Representative
3 Years 7 Months- Collaborated with policyholders to gather necessary documentation for claims processing.
- Implemented streamlined workflows, enhancing overall claims resolution timelines.
- Conducted thorough investigations to accurately determine claim coverage and payments for policyholders.
- Evaluated damages and losses through on-site inspections and estimates.
Auto Liability Adjuster
2 Years 11 Months- Evaluated auto liability claims to determine coverage and liability issues.
- Conducted thorough investigations to gather evidence and support claim evaluations.
- Managed communication with insured parties, fostering positive relationships throughout the claims process.
- Collaborated with legal teams to resolve complex claim disputes efficiently.
Education
Bachelor of Arts - Biblical Studies And Music
Skills
Claims negotiation
Information collection
Dispute resolution
Problem-solving abilities
De-escalation techniques
Claims analysis
Negotiation strategies
Excellent communication
Organizational skills
Assertiveness
Timeline
Field Claim Resolution Specialist III
Liberty Mutual
10.2023 - CurrentRead More
Field Claims Representative
Farmers Insurance Company
02.2020 - 09.2023Read More
Auto Liability Adjuster
Windhaven Insurance
03.2017 - 02.2020Read More
Arlington Baptist University
Bachelor of Arts from Biblical Studies And Music
Read More