DANIEL EDELKIND
Field Claim Resolution Specialist II, Property
Snellville,GA
Summary
Motivated and skilled in customer service, time management and service coordination. Bringing over ten years of related experience. Pursuing similar position with expanding insurance company. Seeking a challenging opportunity, and continue to expand knowledge, apply education and grow with the company.
Overview
13
13
years of professional experience
Work History
Field Claim Resolution Specialist II, Property
LIBERTY MUTUAL INSURANCE COMPANY
Atlanta, GA
03.2023 - Current
- Conduct on-site investigation and assessment of property damages.
- Collaborate with internal and external stakeholders to expedite claim resolution.
- Prepare detailed damage estimates, salvage and repair plans, and settlement reports.
- Negotiate and settle claims within authorized limits and in compliance with company policies, procedures, and regulatory requirements.
- Provide excellent customer service by promptly responding to inquiries. addressing concerns, and exceeding expectations.
Property Damage Adjuster Manager
2B Adjusting Services Inc
Mesa, AZ
07.2021 - 03.2023
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Followed up with insured individuals regarding premium and deductibles payments.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Managed team of over ten Total Loss Adjuster , overseeing, training, and claim handling
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees
Auto Claim Adjuster
STATE FARM INSURANCE
05.2017 - 07.2021
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Negotiated with claimants settle and resolve disputes.
- Determine Salvage value Total Loss vehicle
- Used critical thinking skills to breakdown problems, evaluate solutions and make liability decisions
- Proved successful working within tight deadline and face past atmosphere
- Evaluated and investigated over 90 claims every month and decided whether Insurer should pay
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Answered customer questions regarding deductibles.
Field Network Manager
AT&T
02.2011 - 08.2018
- Oversaw distribution of patches and new software releases to support network security
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Performed monthly OP78 inspections of company grounds, buildings and vehicles
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Developed and maintained courteous and effective working relationships.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
Associate of Science - Small Business Operations
DeVry University
Decatur, GA03.1993
High School Diploma -
Manatee High School
Bradenton, FL06.1992
Skills
- Coaching and mentoring
- Personal, casualty and property loss
- Insurance policy coverage knowledge
- Production monitoring
- Policy Investigation
- Licensed Claims Adjuster
- CCC Pathways Appraisal Quality Solution
- Negotiation and mediation skills
- Automobile claims specialist
Timeline
Field Claim Resolution Specialist II, Property
LIBERTY MUTUAL INSURANCE COMPANY
03.2023 - Current
Property Damage Adjuster Manager
2B Adjusting Services Inc
07.2021 - 03.2023
Auto Claim Adjuster
STATE FARM INSURANCE
05.2017 - 07.2021
Field Network Manager
AT&T
02.2011 - 08.2018
Associate of Science - Small Business Operations
DeVry University
High School Diploma -
Manatee High School