Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NATALIE MADSEN

Cottonwood Heights

Summary

Insurance Claims Specialist

Overview

1
1
year of professional experience

Work History

Field Claim Resolution Specialist III, Property

LIBERTY MUTUAL INSURANCE COMPANY
04.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Frequently travel to loss sites to conduct a thorough investigation and analysis of coverage and write estimates for repairs utilizing Symbility.
  • Handle moderate to complex claims independently including interior and exterior damages to residential homes.
  • Work with and coordinate a number of vendor services such as contractors, emergency repairs, and additional living arrangements.
  • Communicate and negotiate effectively with vendors and policy holders in a way they understand, providing excellent customer service.
  • Attend monthly meeting as a customer service service captain to collaborate about how to improve customer service in our role.

Insurance Claims Specialist

Monumental Construction and Restoration
  • Our company was responsible for acquiring new clients in areas impacted by hail/wind events
  • We inspected roofs and other structures for hail/wind damage ect
  • With our newly established customers, my job responsibility was to handle the back end insurance claim paperwork, and supplements
  • However, I was involved in every step of the process
  • I was a liaison for the homeowner, while working cooperatively & respectfully with the adjuster involved.

Master Aesthetician/Medical Assistant & Scribe/Front Desk

Vincent Surgical Arts
  • Provide Skin Care Consultations/build regimen and plan
  • Sales on products and procedures
  • Coordinate trainings for other Aestheticians
  • Perform Aesthetic procedures such as: Laser hair removal, Chemical peels, Microneedle+PRP, IPL/pulse dye, Plasma Pen, Hydrafacial, and Pixel laser resurfacing
  • Schedule appointments
  • Schedule surgeries
  • Assist in post-operative care and scribe for the doctor
  • Prepare patients for office visits, taking patients vitals.

Education

Insurance License in All 50 States

Master -

NIMA
06.2019

CPR, AED, First Aid -

CNA - Certified Nursing Assistant - MATC
08.2014

Associate's Degree -

Stevens-Henager College
06.2014

Skills

Dedicated worker with excellent communication, time management, and computer skills I am frequently praised as hard-working by my peers I can be relied upon to help the company achieve its goals I have many years of customer service, and knowledge of back office operations This past year as a property field adjuster has taught me tremendous skills that I feel will help me exceed in the Water Mitigation Specialist role

References

References available upon request

Timeline

Field Claim Resolution Specialist III, Property

LIBERTY MUTUAL INSURANCE COMPANY
04.2023 - Current

Insurance Claims Specialist

Monumental Construction and Restoration

Master Aesthetician/Medical Assistant & Scribe/Front Desk

Vincent Surgical Arts

Insurance License in All 50 States

Master -

NIMA

CPR, AED, First Aid -

CNA - Certified Nursing Assistant - MATC

Associate's Degree -

Stevens-Henager College

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NATALIE MADSEN