Jacob Summers

Handle Customer interactions.

• Assist with customer needs for product or operational information, Maintain smooth operations by completing important preparatory and daily obligations.
• Maintain a clean sales area.
• Accurately and efficiently account for cash in registers and put it in safe when closing the store.

• Troubleshot technical issues, providing timely resolutions to minimize downtime and maintain productivity levels.
• Answered calls from customers in a timely manner, and treated customers with respect and a professional attitude
• Worked with others, even across teams, to ensure the best and quickest solutions to customers' technical issues.
• Passed on information of discovered patterns or indicators of larger issues to others in the team and outside my team to proactively be aware and/or prepare for potential critical issues.
• Passed on information, or helpful tips to new hires and other team members where I had knowledge and could be of assistance.
• Kept timely and up to date ticketing and record keeping for solved or ongoing customer issues to ensure that customers needs were met, as well as accurate billing for services rendered.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
• Selected appropriate coatings based on specific job requirements, maximizing performance and durability while minimizing environmental impact.
• Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
• Ensured a safe working environment through proper use of protective equipment and adherence to safety protocols.

• Audited and corrected discrepancies in inventory numbers.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
• Performed data entry and completed proper paperwork.
• Worked with company's account on UPS and communicated with UPS for proper labels to send equipment to meet client needs efficiently and while following proper procedures
• Also performed some computer hardware fixes, installations, and preparations to meet client needs and expectations