Jacob Swapp
American Fork,UT
Summary
Experienced professional dedicated to fostering teamwork and driving results in retail settings. Demonstrated track record of adapting to evolving demands, facilitating seamless processes, and enhancing customer experience. Proficient in overseeing teams, delivering exceptional customer service, and upholding a safe and orderly work environment. Known for dependability, adaptability, and motivation to contribute to team achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lot Associate
The Home Depot
09.2023 - Current
- Engaged with customers to resolve inquiries or issues, promoting a positive store environment.
- Trained new associates in operational procedures and safety standards for effective teamwork.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Performed tasks and errands in store to support supervisor.
- Conducted routine maintenance tasks such as sweeping, shoveling snow, or spreading ice melt during inclement weather conditions.
- Managed disposal of trash and recycling materials in designated areas, maintaining cleanliness throughout the property.
- Served as a key point of contact for both employees and customers within the store''s outdoor spaces, ensuring satisfaction and efficient operations.
- Worked closely with management staff to address any discrepancies or issues within the lot area promptly.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Manager
Zubs Pizza & Subs
02.2020 - 03.2024
- Collaborated with kitchen staff to streamline meal preparation processes for improved efficiency.
- Monitored employee performance, providing feedback and support for ongoing development.
- Provided teams with clear objectives and consistent, performance-oriented policies.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Assistant Rural Carrier
United States Postal Service, USPS
09.2022 - 09.2023
- Delivered mail and packages efficiently across designated rural routes.
- Assisted in maintaining accurate delivery records using electronic tracking systems.
- Collaborated with team members to optimize route efficiency and delivery times.
- Adapted to changing weather conditions and road situations while executing deliveries.
- Adapted quickly to unexpected changes in route assignments due to staffing needs or other factors impacting operations.
- Sorted mail according to order of address appearance for easy access in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Handled sensitive materials with care, safeguarding confidential information for customers.
Overnight Stocking Team Associate
Walmart
05.2022 - 09.2022
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Followed instructions to properly arrange merchandise items.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety, and loss prevention.
- Identified stock needs, replaced outdated stock and assembled products.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Prepared products by adding tags and readying pallets for restocking.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Education
Highschool Diploma -
Merit Academy
01.2021
Associate of Science - Science
Snow College
Ephraim, UT05-2023
Skills
- Performance management
- Problem-solving
- Employee training
- Team leadership
- Service delivery
- Time management
- Heavy lifting
- Cleanliness maintenance
- Punctuality
- Loading and unloading
- Dependability
Certification
- EPA 608 Universal Certification (Type I, II, and III).
Timeline
Lot Associate
The Home Depot
09.2023 - Current
Assistant Rural Carrier
United States Postal Service, USPS
09.2022 - 09.2023
Overnight Stocking Team Associate
Walmart
05.2022 - 09.2022
Manager
Zubs Pizza & Subs
02.2020 - 03.2024
Highschool Diploma -
Merit Academy
Associate of Science - Science
Snow College
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