Jacob Swartz
Hanover,PA
Summary
- Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment.
- Experienced with delivering excellent customer service in retail environment. Utilizes strong communication and problem-solving abilities to resolve customer concerns and enhance their shopping experience. Knowledge of maintaining welcoming store atmosphere and supporting team efforts for optimal store performance.
- Knowledgeable and dedicated customer service professional with extensive experience in Food Service Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Hardworking Forklift Operator with advanced mechanical aptitude and problem solving skills. Efficient and organized worker possessing strong work ethic and drive to exceed goals. Certified in Forklift Operation paired with 2 years of hands-on experience handling warehouse duties.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Small Business Co-Owner
Big Dogs Red Hot Buns
Hanover, PA
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cold Storage Forklift Operator
Hanover Foods Inc
Hanover, PA
06.2023 - Current
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Demonstrated adaptability during peak periods or unexpected absences, taking on additional responsibilities to ensure smooth operations continued.
- Maintained high levels of productivity under time constraints while ensuring accurate order preparation and timely dispatch.
- Optimized space utilization within the cold storage facility by skillfully stacking products according to company guidelines.
Retail Customer Service Associate
Lowes Home Improvment
Hanover, PA
05.2022 - 06.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Assistant Cook/Dishwasher
Big Mike's Crabhouse and Grill
Hanover, PA
06.2018 - 04.2022
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Education
High School Diploma -
South Western School District
Hanover, PA06-2021
Skills
- Excellent written and oral communication
- Good communication skills
- Customer support
- Customer service
- Critical thinking
- Problem resolution
- Teamwork and collaboration
- Team player
- Problem-solving
- Attention to detail
- Leadership and decision making
- Hardworking
Timeline
Customer Service Representative/Small Business Co-Owner
Big Dogs Red Hot Buns
02.2024 - Current
Cold Storage Forklift Operator
Hanover Foods Inc
06.2023 - Current
Retail Customer Service Associate
Lowes Home Improvment
05.2022 - 06.2023
Assistant Cook/Dishwasher
Big Mike's Crabhouse and Grill
06.2018 - 04.2022
High School Diploma -
South Western School District