Priscilla Martin
Alamo,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. We are committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My passion is to inspire, motivate, and empower people to become the best versions of themselves. Another one of my greatest passions in life is to teach children. Teaching has always been more than a profession; it is my passion. Molding impressionable young minds is a great honor, and teaching is the only real profession that allows this important privilege.
With a versatile background in education and self-employed business experiences, I embrace innovative learning techniques with a passion and inspiration to see children succeed. My dynamic journey in education entails a degree in Interdisciplinary Studies – General Studies. I have obtained an Associate of Arts and a Bachelor of Arts with concentrations in Pre-Med and Elementary Education. Hopefully, soon, I will be pursuing my Master's in Elementary Education and, later, my PhD in Education.
Also, now that I have experienced so many children with behavioral problems, I decided to pursue an education in Psychology to accomplice understand human behavior and to understand better the behavioral challenges that they face and to help comprehend different personalities, traits, and characteristics which will further enlighten and broaden my understanding of the human mind.
Overview
1826
1826
years of professional experience
Work History
IBO-Independent Business Owner/Virtually-Remote Customer Service Specialist
Royal Diadems Administrative Services, LLC
09.2006 - Current
- Virtual Customer Specialist providing versatile customer services
- Subcontracting with several entrepreneurs or business from a remote location
- As a remote Customer Service Professional, accomplished and succeeded with addressing customers needs and ensured that their experiences were positive using customer service skills
- Energetic Customer Service Representative with over 15 years of experience resolving complex customer inquiries
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Teacher
Childcare Network
04.2023 - 10.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Teacher
East Coast Migrant Head Start Project
09.2022 - 11.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Specialist
West Corporation
09.2007 - 01.2016
- Global leader in customer experience solutions
- Expressed appreciation and invited customers to continue shopping remotely at home
- Managed quality communication, customer support and product representation for every customer.
Customer Service Representative/Inbound-Outbound
E-Lead
09.2012 - 07.2013
- Premier leader in automotive marketing and customer service
- Maintained up-to-date knowledge of company's policies regarding leads for automotive sales
- Generated leads for new sales through telephone contact with customers and new customer prospects or referrals and appointment settings.
Assistant Behavioral Technician
Dublin Ga
06.2012 - 08.2012
- Intervention Summer Program to counteract issues affecting vulnerable youth
- Served under the supervision of a Certified Counselor with underdeserved with you that exhibited problematic behaviors
- Analyzed each youth's behavior in the program's settings and observed their behavior to gain an understanding of their negative behavior to modify their adverse behavior.
Teaching Experience/Substitute Teacher
Telfair County Board of Education
01.2000 - 08.2012
- Substitute Teacher
- Obtained exceptional substitute training
- Licensed substitute teacher with proven skills in K-12 and special education
- Excelled at classroom management coursework while standing in the gap for the absent classroom teacher.
Hamilton & Harris Tutoring Services
Austell, GA
10.2011 - 05.2012
- Serving students who are passionate about their interests, curious about the world, and eager to leave a mark on it and the disenfranchised population
- Adopting teaching styles that would help the students to understand the subject easily
- Preparing test papers, assignments for the students, and maintaining a systematically computerized record of goals and achievements.
Teacher
Greater Assurance Christian Academy
08.2010 - 05.2011
- Assurance Christian Academy (ACA) was founded by Bishop Dr
- Sylvester V
- Jones Rockledge and Cocoa, FL locations
- Formulated different teaching methodologies for the students to foster the learning process to enrich versatile learning abilities
- Arranged weekly or monthly meetings for the parents to discuss the academic progression of the students.
Tutoring Experience
A to Z in Home Tutoring
08.2010 - 01.2011
- In Home Academic Tutoring for all Subjects
- Preparing lesson plans for the students and developing various innovative activities for learning
- Preparing educational materials for the students and informing the latest developments on various topics related to the subject.
Para-pro/Teacher Assistant
Telfair Board of Education Telfair County High School
01.2005 - 05.2006
- Teacher Assistant for at risk students with disabilities and exceptional challenges
- Fulfilled short-term and long-term substitute teaching requirements.
Certified Nursing Assistant
Southern Home Nursing
01.200 - 08.2002
- Home Health Agency serving surrounding counties providing health care services in clients home for an illness or injury
- Assist patients with their daily activities; helping patients with hygiene activities such as using the bathroom, bathing, brushing teeth, and dressing
- Help with administration of medication, bathing, taking vital signs, eating, moving, shopping for groceries and preparing meals.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ04.2028
Bachelor of Arts in General Studies Degree, allowing flexibility in a variety of subjects. (Bachelor of General Studies), an interdisciplinary studies -
Brewton Parker College
Mount Vernon, GA05.2005
Certified Nursing Assistance - PSA Patient Support Assistant -
Heart of GA Technical College
Dublin, GA12.2003
Associate of Arts Degree -
Brewton Parker College
Mount Vernon, GA05.1996
Skills
- Proficient computer skills
- Customer Service Skills
- Active listening
- Empathy
- Problem-solving
- Communication
- Adaptive and flexible team member
- Technical Skills
- Knowledge of computer software and ability to utilized it for maintaining the academic records of students and customers and clients
- Versatile customer service experience utilize software programs and various systems to complete job related task
- Good communication skills
- Customer Service
- Call center experience
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Problem Resolution
- Customer Retention
- CRM Software
- Conflict Mediation
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Professional telephone demeanor
- Follow-up skills
- Clerical Support
- Prioritization
- Microsoft Outlook
- Building rapport
- Critical Thinking
- Live chat support
- Money handling abilities
- Shipping procedures understanding
- Research
- Product Education
- Reading Comprehension
Hobbies and Interests
- Writing
- Singing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Teacher
Childcare Network
04.2023 - 10.2023
Teacher
East Coast Migrant Head Start Project
09.2022 - 11.2022
Customer Service Representative/Inbound-Outbound
E-Lead
09.2012 - 07.2013
Assistant Behavioral Technician
Dublin Ga
06.2012 - 08.2012
Hamilton & Harris Tutoring Services
Austell, GA
10.2011 - 05.2012
Teacher
Greater Assurance Christian Academy
08.2010 - 05.2011
Tutoring Experience
A to Z in Home Tutoring
08.2010 - 01.2011
Customer Service Specialist
West Corporation
09.2007 - 01.2016
IBO-Independent Business Owner/Virtually-Remote Customer Service Specialist
Royal Diadems Administrative Services, LLC
09.2006 - Current
Para-pro/Teacher Assistant
Telfair Board of Education Telfair County High School
01.2005 - 05.2006
Teaching Experience/Substitute Teacher
Telfair County Board of Education
01.2000 - 08.2012
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Arts in General Studies Degree, allowing flexibility in a variety of subjects. (Bachelor of General Studies), an interdisciplinary studies -
Brewton Parker College
Certified Nursing Assistance - PSA Patient Support Assistant -
Heart of GA Technical College
Associate of Arts Degree -
Brewton Parker College
Certified Nursing Assistant
Southern Home Nursing
01.200 - 08.2002
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