Jacob Taubert
Waukesha,WI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Manager
BMW of Milwaukee North
03.2024 - Current
- Led a team of 40 technicians, service advisors, detailers, lot attendants and BDC fostering a culture of accountability and excellence in customer service.
- Provided leadership and training to staff resulting in improved productivity and morale.
- Acted as a liaison between customers and staff, resolving escalated issues promptly and effectively.
- Developed and conducted training programs for assistant managers.
- Collaborate with dealership management to align service department goals with overall dealership objectives.
- Hiring, firing, training, and evaluating performance of all staff
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Body Shop Manager
Collision Center of Milwaukee North
12.2021 - 03.2024
- Developing, implementing, and maintaining new processes
- Grow staffing from five to eighteen employees
- Increase gross profit YTD 2022 - 122%
- Increase gross profit YTD 2023 - 168%
- Added additional revenue streams including, paintless dent removal, wheel refinishing, internal used car repairs, glass replacement
- Led a team that services over 700 customer vehicles with revenue of over 4 million a year
- Effectively handle internal company communications between eight departments
- Effectively handle external communication with OEM manufacturers and vendors
Assistant General Manager / Shop Foreman
Precision Diagnostics
03.2021 - 12.2021
- Dispatching work and controlling shop flow
- Trained and developed staff members to ensure delivery of quality service and uphold service standards
- Adjusting current procedures and implementing new procedures
- Creating a positive and creative work environment
- Working directly with the general manager and owner on developing processes to increase revenue
Shop Foreman / Lead Technician
Mercedes Benz Commercial Vans
07.2020 - 03.2021
- Setting labor times and vehicle maintenance schedules
- Training and helping other technicians
- Ordering and organizing special tooling
- Provide input on marketing strategies
Technician
Mercedes Benz Milwaukee North
09.2018 - 03.2021
- Completing preventive maintenance such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, and replacing filters.
- Maintains vehicle function by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components
- Maintains vehicle records by recording service and repairs.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Third highest-producing technician
Technician
Honda City
02.2016 - 09.2018
- Completing preventive maintenance such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, and replacing filters.
- Maintains vehicle function by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components
- Maintains vehicle records by recording service and repairs.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Second highest-producing technician
Technician
Tires Plus
11.2015 - 02.2016
- Oil Changes
- Tire rotations
- Tire replacement
- Topping of Fluids
- Safety inspections
- Filling out and completing work orders
- Up-Selling
Mattress Salesman
Steinhafels
09.2014 - 08.2015
- Product knowledge
- Selling products
- Customer service
- Up-Selling
Bagger
Piggly Wiggly
04.2012 - 04.2014
- Stock shelves as a team member also breaking down loads
- Operate cash registers
- Bag groceries and get carts
- Accommodate customers needs
- Provide help in produce and floral
Education
Associate in Automotive Repair -
WCTC
Waukesha, WI05-2016
Skills
- Culture development
- Coaching and mentorship
- Revenue Growth
- Cross-functional team leadership
- Customer Relations
- Operations Management
- Team building
- Problem-solving abilities
- Data Analysis
- Business Intelligence
- Professionalism
- Profit and Loss Management
Timeline
Service Manager
BMW of Milwaukee North
03.2024 - Current
Body Shop Manager
Collision Center of Milwaukee North
12.2021 - 03.2024
Assistant General Manager / Shop Foreman
Precision Diagnostics
03.2021 - 12.2021
Shop Foreman / Lead Technician
Mercedes Benz Commercial Vans
07.2020 - 03.2021
Technician
Mercedes Benz Milwaukee North
09.2018 - 03.2021
Technician
Honda City
02.2016 - 09.2018
Technician
Tires Plus
11.2015 - 02.2016
Mattress Salesman
Steinhafels
09.2014 - 08.2015
Bagger
Piggly Wiggly
04.2012 - 04.2014
Associate in Automotive Repair -
WCTC
Similar Profiles
Lorraine CorrethersLorraine Correthers
Finance Manager at BMW Of Milwaukee NorthFinance Manager at BMW Of Milwaukee North
Christian BerenguerChristian Berenguer
Client Advisor at Tom Bush BMW | BMW North AmericaClient Advisor at Tom Bush BMW | BMW North America
William BurrierWilliam Burrier
Key Account Manager at SERVPRO of Milwaukee NorthKey Account Manager at SERVPRO of Milwaukee North
Haley SundquistHaley Sundquist
Community Service Officer at Village Of Whitefish Bay, Milwaukee County, WisconsinCommunity Service Officer at Village Of Whitefish Bay, Milwaukee County, Wisconsin
Rebecca ViebrockRebecca Viebrock
Small Business Owner at Seasoned SelectionsSmall Business Owner at Seasoned Selections