Jacob Thompson
Delbarton
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Dietary Team Leader
Williamson Memorial Hospital
02.2024 - Current
- Collaborated with nursing staff to accommodate special dietary requirements for patients with allergies or other health concerns.
- Provided in-depth information on nutritional care to maximize health.
- Participated in medical staff meetings and other committees related to nutrition care.
Asst Food Service Team/Grocery Ordering Leader
Raley's Supermarket
11.2022 - 02.2024
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
- Fostered a positive work culture among staff members through open communication and recognition of achievements.
- Assisted in budget planning by analyzing sales trends, forecasting demand, and managing labor costs effectively.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
Grocery Team Trainer/Freight Receiver/PO Specialist
Whole Foods
01.2018 - 11.2022
- Introduced digital tools for training at Whole Foods, enhancing learning efficiency and engagement
- Processed POs and created orders
- Boosted team performance by leading innovative training strategies
- Streamlined freight receiving purchase order processes, ensuring accuracy and timeliness in inventory management
- Fostered team growth by initiating peer-led training sessions
Service Manager
Chipotle LLC
09.2012 - 01.2018
- Eager to learn and excel in new technologies, consistently praised for dedication and adaptability
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Customer Service Representative
Websystem3
01.2010 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
El Dorado High
Placerville, CA01-2009
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
Locations
- Cameron Park, CA, 95682
- Folsom, CA, 95630
- Placerville, CA, 95667
- DelBarton, WV, 25670
Timeline
Dietary Team Leader
Williamson Memorial Hospital
02.2024 - Current
Asst Food Service Team/Grocery Ordering Leader
Raley's Supermarket
11.2022 - 02.2024
Grocery Team Trainer/Freight Receiver/PO Specialist
Whole Foods
01.2018 - 11.2022
Service Manager
Chipotle LLC
09.2012 - 01.2018
Customer Service Representative
Websystem3
01.2010 - 09.2012
High School Diploma -
El Dorado High
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