JACOB THUMAS
San Francisco
Summary
I am seeking a full-time opportunity that allows me to utilize my existing knowledge and experience while expanding my skills, gaining new perspectives, and continuing my professional growth within the company.
Overview
1
1
Certification
8
8
years of professional experience
Work History
QA Analyst
FedEx
05.2025 - Current
- Monitoring operational quality by reviewing package handling, shipment accuracy, and service performance.
- Conducting audits and inspections to ensure compliance with FedEx procedures and regulatory requirements.
- Investigating errors and service failures, such as lost, damaged, or misrouted packages, and identifying root causes.
- Maintaining documentation and reports related to quality metrics, operational performance, and compliance findings.
PRIVATE SOUS CHEF
Arepa con Bici
- Prepared and cooked foods of all types for special guests or functions.
- Maintained high quality standards for food production and presentation ensuring customer satisfaction.
- Enforcing food safety and sanitation standards
- Assisted executive chef with kitchen operations and preparation.
- Utilized advanced culinary techniques such as braising, curing, smoking and pickling to create unique dishes.
SERVICE DELI CLERK
Gus's Community Market
San Francisco, CA
02.2021 - 12.2022
- Maintained cleanliness of the deli area to ensure food safety standards were met.
- Participated in monthly store meetings to stay updated on company policies and procedures.
- Performed periodic inventory checks of deli products and restocked accordingly.
- Provided assistance in setting up catering trays for special events or parties.
- Worked closely with team members to ensure smooth operation of the deli counter during peak hours.
- Demonstrated excellent customer service skills while working as a Service Deli Clerk, interacting with customers in a friendly and professional manner.
- Restocked shelves with fresh products daily to ensure product availability for customers.
- Followed all health and safety regulations when handling raw meat products.
- Ensured that all food items were stored properly at the right temperatures.
- Assisted in preparing orders by slicing meats, cheeses and other items according to customer requests.
STOCKER
Petsmart
Daly City, CA
10.2019 - 03.2020
- Stocked shelves
- Managed Inventory
- Maintained a clean and orderly work environment
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store
- Developed strong customer service skills while assisting customers in locating items throughout the store.
ASSISTANT OPERATIONS MANAGER
San Francisco Bird Hotel
South San Francisco, CA
05.2018 - 10.2019
- In charge of overseeing and managing employees and daily tasks during absences of the Operations manager
- Cage cleaning
- Food preparation/ food serving
- Clean up of Bird rooms
- Customer Service
- Assisting in guest check-ins and check-outs
- Playtime with the birds
Education
High School Diploma - CULINARY ARTS
City College of San Francisco
San FranciscoHIGH SCHOOL DIPLOMA - undefined
Archbishop Riordan High School
San Francisco05-2017
Skills
- Teamwork and collaboration
- Quick Learner
- Attention to detail
- Self Reliant
- Communication skills
- Customer Service Driven
Certification
Food Handler Certificate
Timeline
QA Analyst
FedEx
05.2025 - Current
SERVICE DELI CLERK
Gus's Community Market
02.2021 - 12.2022
STOCKER
Petsmart
10.2019 - 03.2020
ASSISTANT OPERATIONS MANAGER
San Francisco Bird Hotel
05.2018 - 10.2019
HIGH SCHOOL DIPLOMA - undefined
Archbishop Riordan High School
PRIVATE SOUS CHEF
Arepa con Bici
High School Diploma - CULINARY ARTS
City College of San Francisco