Jacob Uphold
Richmomd,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker looking to become a valued member of your company.
Overview
11
11
years of professional experience
Work History
Perishable Clerk
Food Lion Grocery
11.2022 - Current
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained a clean and organized department, ensuring compliance with food safety regulations.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the perishable department.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Grocery Manager
Food Lion Grocery
07.2022 - 11.2022
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Reported issues to higher management with great detail.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Trained and guided team members to maintain high productivity and performance metrics.
Grocery Stocker
Food Lion
07.2020 - 10.2021
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Performed inventory control, such as counting, and stocking merchandise.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Apprentice Plumber
Ronco Plumbing
06.2013 - 08.2016
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
- Inspected and tested existing plumbing systems for compliance with building codes.
- Followed safety practices and procedures to reduce on-site risks.
- Maximized efficiency on job sites with meticulous pre-planning and organization of required materials and equipment.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Fabricated piping pieces and components in line with design specifications for each system.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Advanced professional development through continuous learning about new tools, techniques, and industry best practices.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Assisted with repairs to steam, drainage, and sewer lines.
- Collaborated effectively with other tradespeople on multi-disciplinary projects, ensuring seamless integration between systems.
- Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.
- Installed water heaters and sump pumps in alignment with industry best practices to support customer satisfaction.
Education
High School Diploma -
Carver College And Career Academy
12400 Branders Bridge Rd, Chester, VA 2383106.2013
Skills
- Customer Service
- Customer Assistance
- Team Supervision
- Engaging with Diverse Customers
- Cash Drawer Management
- Order Management
- Food Safety Compliance
- Dispute Mediation
- Sales floor organization
- Store Organization
- Team Leadership
- Reliable and Responsible
Timeline
Perishable Clerk
Food Lion Grocery
11.2022 - Current
Grocery Manager
Food Lion Grocery
07.2022 - 11.2022
Grocery Stocker
Food Lion
07.2020 - 10.2021
Apprentice Plumber
Ronco Plumbing
06.2013 - 08.2016
High School Diploma -
Carver College And Career Academy
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