Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jacob Vickroy

Clearwater,Minnesota

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Field Manager

USIC Locating Services
ST. Cloud, MN
10.2019 - Current
  • Facilitated field operations through supervision and direction of field personnel.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Performed quality control inspections on phases of field operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Area Supervisor

USIC Locating Services
St, Cloud, MN
03.2014 - 10.2019
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Tracked hours and prepared associated reports.
  • Directed daily workflow of 20-strong team of Locate Technicians.
  • Maintained a safe work environment.

Lead Technician

USIC Locating Services
St, Cloud, MN
03.2014 - 03.2015
  • Planned, scheduled and delegated daily work to team of employees.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Implemented, configured and optimized safety standards.

Utility Locate Technician

USIC Locating Services
St. Cloud, MN
05.2011 - 03.2014
  • Photographed utility sites and marked lines with paint, flag using a wide variety of utility locate device.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.

Education

GED -

St. Francis High School
Saint Francis, MN
06.1998

Skills

  • Project Management
  • Progress Monitoring
  • Quality Standards
  • Train Employees

Timeline

Field Manager

USIC Locating Services
10.2019 - Current

Area Supervisor

USIC Locating Services
03.2014 - 10.2019

Lead Technician

USIC Locating Services
03.2014 - 03.2015

Utility Locate Technician

USIC Locating Services
05.2011 - 03.2014

GED -

St. Francis High School

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Jacob Vickroy