Jacob Waite
Kirtland,NM
Summary
Dynamic professional with a proven track record at The Mighty Tree LLC, excelling in motivational techniques and client needs assessment. Leveraged resilience building and data collection skills to foster personal growth, achieving a high client satisfaction rate. Expert in building rapport, my approach has consistently led to enhanced client achievements and personal development. Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Life Coach
The Mighty Tree LLC
Farmington, NM
07.2023 - Current
- Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
- Assessed clients'' needs and tailored coaching approaches accordingly, fostering personal growth and development.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
- Promoted a positive mindset among clients by teaching resilience-building strategies like reframing negative thoughts or practicing gratitude exercises daily.
- Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
- Empowered clients to take responsibility for their actions, leading to increased accountability and selfreliance.
- Coached clients through difficult life circumstances.
Restoration Technician
M&R Service
Farmington, NM
03.2022 - 07.2023
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as air movers and dehumidifiers.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Completed tear-down of existing structures and prepared for new construction.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Inspected damaged properties and contents to prepare job action plan.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Designed and conducted research to contribute meaningful information to restoration field.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Increased client retention, maintaining clear communication throughout the restoration process.
- Collaborated with insurance adjusters to streamline the claims process for clients during their time of need.
- Provided ongoing mentorship and training to new hires, fostering a positive work environment and promoting professional development within the team.
Sales Specialist
M&R Plumbing Service
Farmington, NM
01.2019 - 03.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Sales Specialist
Protech Products
Phoenix, AZ
12.2017 - 01.2019
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Account Manager
Coca-Cola
Durango, CO
07.2016 - 12.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Bank Teller
TBK Bank
Pagosa Springs, CO
12.2015 - 07.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Door-to-Door Sales Representative
White Knight Pest Control
Fort Worth, TX
03.2014 - 12.2015
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM08.2008
Skills
- Motivational Techniques
- Client Needs Assessment
- Personal Development Sessions
- Goal Setting
- Lifestyle coaching
- Behavior Modeling
- Self-awareness
- Resilience building
- Lesson Planning
- Data Collection
- Building rapport
- Relationship Coaching
Timeline
Life Coach
The Mighty Tree LLC
07.2023 - Current
Restoration Technician
M&R Service
03.2022 - 07.2023
Sales Specialist
M&R Plumbing Service
01.2019 - 03.2023
Sales Specialist
Protech Products
12.2017 - 01.2019
Account Manager
Coca-Cola
07.2016 - 12.2017
Bank Teller
TBK Bank
12.2015 - 07.2016
Door-to-Door Sales Representative
White Knight Pest Control
03.2014 - 12.2015
High School Diploma -
Bloomfield High School