JACOB WAITE
Airflow Service Company
Glen Allen,United States
1
Language
1
Certification
17
years of professional experience
EPA Section 608 Universal Certified HVAC Service Technician with over 20 years of experience diagnosing, servicing, repairing, and maintaining residential and light commercial HVAC systems. Recognized for achieving a 95% first-time fix rate, maintaining a 95%+ customer satisfaction rating, while ensuring compliance with EPA regulations, OSHA safety standards, and local mechanical and electrical codes. Committed to delivering exceptional customer service, accurate troubleshooting, and high-quality workmanship.
Work History
HVAC Service Technician
4 Years 6 Months- Diagnosed HVAC system issues utilizing specialized tools and equipment.
- Performed routine maintenance on heating and cooling units to promote optimal operation.
- Assisted with installation of HVAC systems in accordance with manufacturer specifications and local codes.
- Collaborated with team members to effectively troubleshoot complex HVAC problems.
- Maintained accurate records of work activities, time, materials, and faults on work orders.
- Adhered to applicable OSHA regulations and safety protocols.
- Improved maintenance schedules, leading to a 15% increase in response times for service requests.
Hvac Service Technician
1 Year 6 Months- Diagnosed mechanical and electrical system failures using advanced troubleshooting techniques, including refrigerant pressure analysis, electrical testing, airflow measurement, and control system evaluation.
- Completed preventative maintenance services such as coil cleaning, filter replacement, system tune-ups, and performance inspections to ensure optimal efficiency and reliability. Serviced and repaired a variety of OEM equipment, ensuring compliance with manufacturer specifications and industry best practices for systems from Carrier, Trane, Lennox, Goodman, Rheem, and York.
- Responded to service calls in a timely manner, communicating effectively with customers to explain system issues, repair options, and recommended solutions.
- Maintained accurate service records, work orders, and documentation for all completed jobs in accordance with company procedures.
- Followed all OSHA safety standards and company safety protocols while working in residential homes, commercial buildings, rooftops, and mechanical spaces.
HVAC Technician
10 Years- Diagnosed HVAC system issues, enhancing customer satisfaction by resolving 85% of malfunctions within 24 hours.
- Implemented preventive maintenance routines, prolonging system lifespan and decreasing emergency repairs by 30%.
- Trained junior technicians on HVAC repair methods, boosting team skills and efficiency by 20%.
- Maintained detailed service logs, contributing to a 10% increase in repeat business and stronger client relationships.
- Achieved a 97% job success rate through high-quality workmanship, precise diagnostics, and effective repairs.
Education
High School Diploma
EPA Section 608 Universal Certification
OSHA 10 Certification
Skills
Achieved operational efficiency by contributing to HVAC installation and maintenance tasks.
Enhanced project outcomes through effective collaboration with team members.
Increased client satisfaction by supporting customer service initiatives.
Resolved complex issues using innovative problem-solving techniques.
Restored HVAC systems through effective repair and troubleshooting efforts.
Met critical deadlines through efficient time management.
Delivered high-quality results by maintaining strict attention to detail.
Successfully adapted to shifting environments and project requirements.
Addressed operational challenges by utilizing problem-solving capabilities.
Consistently completed assigned tasks with a high degree of reliability.
Cultivated effective communication with both team and clients to facilitate collaboration.
Analyzed and improved processes using critical thinking skills.
Boosted HVAC and refrigeration system performance through proactive management.
Identified system faults through proficient troubleshooting skills.
Improved productivity by organizing work processes effectively.
Achieved successful project outcomes by fostering team collaboration.
Showcased strong verbal and written communication skills to convey ideas clearly.
Nurtured interpersonal relationships to strengthen team dynamics.
Evaluated problems using analytical thinking to drive solutions.
Ensured parts availability through diligent inventory management.
Maintained operational excellence through quality control checks.
Adapted to new tasks and challenges with a proactive approach.
Languages
English
Key Achievements
- Maintained a 98% customer satisfaction rating. Resulting in stronger customer retention, increased referrals, and consistently positive service reviews.
- Achieved a 95% first-time fix rate, reducing repeat service calls. Improving technician efficiency, and increasing customer confidence.
- Generated $300,000+ in HVAC equipment sales by building customer trust, performing accurate system evaluations, and recommending energy efficient replacement solutions, resulting in high customer satisfaction and repeat business.
- Reduced unnecessary parts replacement costs by 20–30% through accurate diagnostics and component-level troubleshooting. Resulting in stronger customer retention, increased referrals, and consistently positive service reviews.
Certification
EPA Section 608 Universal Certification, Carrier Factory Authorized Training, Bryant Technical Training, Trane Technical Training, American Standard Technical Training, Lennox Learning Solutions Certification, Daikin Certified Technician, Goodman Technical Training, Amana Technical Training, Rheem/Ruud ProPartner Technical Training, York (Johnson Controls) Technical Training, Mitsubishi Electric Trane (METUS) Diamond Contractor Training, Fujitsu General Airstage Technical Training. LG HVAC Technical Training, Bosch HVAC Technical Training, Samsung HVAC Technical Training, Honeywell Home (Resideo) Controls Training, Emerson Copeland Compressor Training, Sporlan Refrigeration Training, and Danfoss Refrigeration and Controls Training.
Timeline
HVAC Service Technician
Airflow Service Company
03.2019 - 09.2023Read More
Hvac Service Technician
Turners Service Company
09.2017 - 03.2019Read More
HVAC Technician
McCrea Heating & Air Conditioning
05.2006 - 05.2016Read More
North Stafford High School
High School Diploma
Read More
ESCO Institute
EPA Section 608 Universal Certification
Read More
HSI
OSHA 10 Certification
Read More