Jacob Wallace

• Consult with clients to determine customer focused solutions based on each specific use-case scenario
• Migrate a health care organization's entire physical, on-premise, datacenter to an AWS Cloud environment which involved ISP circuit migrations from legacy MPLS to DIA circuits and creating Site to Site VPN tunnels to not only remote locations but also to support customer vendors
• In support of a hybrid cloud environment, provide physical network and server migrations to complete Cloud-based solutions which can be remotely accessible by clients/customers all across the globe
• Assess current and potential customer environments and provide best-practice recommendations based on customer scope
• Provide architectural best-practice recommendations for Sales and Account Managers for future Statements-of-Works (SOWs)
• Consultant for Managed and Professional Services customers as well a provide expert level detail to Sales Engineers
• Work closely with the customer IT Teams to not just be a provider, but an extension of their personal team and provide above and beyond support as often as needed
• Redesign a customers legacy, EOL, Email Security Appliance using Cisco Ironport to a new completely SaaS-based solution utilizing Proofpoint Essentials

• Establish and managed the newly formed Managed Services Team
• Authored multiple Managed Services standard operating procedure guides in support of specific customer use-cases
• Created flexible employee schedules to accommodate after-hour support with the integration of off-shore resources
• Remained available and responsive in the event of after-hours and weekend emergencies
• Created Root Cause Analysis (RCA) documentation to be provided to the customer in the event of unscheduled downtime
• Planned and implemented Network, Server, Cloud, and Security upgrades based on an approved SOW
• Led network and server infrastructure deployments, maintenance and quality assurance of production and non-production environments
• Monitored key performance metrics to verify consistent compliance with important networking standards
• Built, manage and maintain dual-DMVPN tunnels utilizing EIGRP as the underlying dynamic routing protocol
• Based on a customer use-case scenario, architected a Front-Door VRF (f-VRF) solution across the customers dual-DMVPN cloud
• Recommend network security standards and upgrades

Sub-Contractor for the Department of Homeland Security

• Oversaw company's entire network related policies covering use, maintenance and infrastructure.
• Established and monitored key performance metrics to verify consistent compliance with important networking standards.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and security devices.
• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines in the form of Standard Operation Procedures (SOP).
• Protected company assets and users with effective firewall solutions and strict security protocols.
• Recommended network security standards and perform regular upgrades to all network infrastructure.
• Managed a team of 10 network engineers, employing key network solutions to streamline project turnaround times.
• Assumed all responsibilities as Network Team Lead at the absence of the current Lead Engineer.
• Re-engineer a layer 2 solution for intra-building communication providing cost saving benefits to the customer.
• Configured and implemented network security solutions using Cisco Identity Services Engine (ISE) and Dot1x Port-Based Authentication.
• Rebuilt Cisco ISE Nodes from backed up certificates, configuration, operation and policy logs
• Implemented and maintained all network access control entries on switches and firewalls using RBAC.
• Configured complete Core/Distribution Layer redesign to create a meshed backbone across multiple VRFs
• Provided a primary point of contact for escalation of any issues experienced by engineers in the field
• Participated in weekly recurring Change Advisory Board meetings

• Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
• Configured and installed a Barracuda Web Filter Proxy to monitor all web traffic
• Install, configure, update and maintain Cisco ASA5510 firewalls to provide Remote Access VPN support as well as inbound threat monitoring
• Configure iACLs to provide policy enforcement restricting Guest user access
• Maintain routine backups of all network infrastructure via Kron jobs to a local repository
• Configure and install a new Cisco 2851 CME router for IP Phone connectivity

Sub-Contractor for the Department of Homeland Security

• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
• Configured, maintained and upgraded Cisco ISE Administration and Policy Nodes (PSNs) across multiple remote locations
• Managed and maintained port authentication through 802.1x port security
• Ensure all network infrastructure complied with the most recent DISA/STIGS policies
• Perform wireless site surveys through the use of Fluke AirMagnet Technology
• Authored multiple Standard Operating Procedures to delineate the use of new processes or technologies
• Design, configure and troubleshoot complex layer 3 switching through the use of dynamic routing protocols, primarily EIGRP, across multiple VRFs
• Configured policy maps with the use of specific class-maps and ACLs to modify Quality of Service (QoS) to prioritize traffic such as VOIP and Video Teleconferencing
• Extensive background managing SolarWinds Orion NPM, NCM, NTA and IPAM solutions
• Built and maintained Visio documentation of network infrastructure at the Access, Distribution and Core layer