Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Busch

Chesapeake,VA

Summary

Seasoned Veteran with 20(+) years of experience in organizational leadership and corrections. Sound knowledge of security standards, policies and procedures. Provide leadership, direction, and motivation in the areas of force protection, security, antiterrorism, operation security, and training. Designed and implemented strategic action plans, drafted policies and procedures used within the correctional facility, and oversaw execution of teams of eight or more Soldiers to meet U.S. Army and Department of Defense directives. Adept at problem solving and prioritizing during fast-paced and stressful situations. Dynamic leader and trainer with an outstanding reputation for integrity and results. Excellent interpersonal skills, easily develop rapport with individuals from diverse backgrounds, and fully capable of adapting of working with or without a team. Enthusiastic with a positive and motivating management style

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. With knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Meticulous Wire Transfer Officer aiming to leverage strong knowledge of payment system requirements and processing acquired over 2 years of positive financial performance. Highly skilled in explaining complex processes and utilizing data verification and knowledge to efficiently facilitate the aid process and enhance the team. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

28
28
years of professional experience

Work History

Payment Specialist

Towne Bank
11.2022 - Current
  • Learned and operated Banking Software in less than a week
  • Able to learn US and International Codes to ensure that transactions were conducted within regulation
  • Assisted member in safeguarding their accounts and ensuring the accuracy and completion of their banking transaction
  • Processed and effectively moved millions of dollars a day while ensuring completion, with a 99% accuracy rate
  • Received accolades for customer service.

Customer Service Representative

Alaska Airlines
02.2018 - 02.2022
  • Learned and operated the Image Software in less than a week
  • Able to learn and retain over 150 airport codes in order to assist customers effectively and in a timely matter
  • Assisted with reservations of airlines taking an approximately 50 calls during a shift
  • Easily able to keep up with the fast pace of technical and multitasking applications
  • Effectively managed a high call volume during and after the pandemic assisting customers in making sure their needs are meet with a 95% success rate
  • Received accolades for customer service.

Internment Correctional Specialist

U.S. Army
01.1997 - 01.2018
  • Served as an Internment Correctional Specialist for over 20 years
  • Working within prison walls, ensuring that the facility runs with no issues, over 450 prisoners are accounted for, taken care of, and the schedule of calls are adhered to
  • Easily able to keep up with the fast pace movement throughout the facility
  • Achieved the rank of Staff Sergeant and easily lead over 150 Soldiers during my service time
  • Ensuring that Soldiers would progress within the military standards
  • As a Squad Leader, always managed a team of 10 Soldiers to ensure they were qualified, medically ready, and fit to always adhere to the military mission
  • Incorporated rigorous training schedules for a Company of 60 Soldiers as the Training NCO
  • Assisted with apprehension of U.S
  • Soldiers and detainees which required escorting subjects by vehicle and airplane for a four-and-a-half-year period without incident or complaint
  • Participated in helping to develop plans and policies for a high-risk maximum-security military-controlled facility in Guantanamo Bay Cuba, which resulted in 80% increase in custody and control of detainees.

Education

Bachelor of Arts - Journalism And Mass Communication

Ashland University
Ashland, OH

Bachelor of Arts - Organizational Leadership

Brandman University
Irvine, CA
08.2017

No Degree - Correctional Specialist Course

United States Army

Skills

  • Administering and dispensing controlled substances
  • Active Secret Clearance
  • Other Training Skills
  • Unarmed Self Defense Trainer
  • Air/Vehicle Escort Trainer
  • Shift Commander Qualified
  • Leadership Experience
  • Communication Skills instructor
  • ACA Knowledgeable
  • Basic Search Engine Skills
  • Electronic Funds Transfer
  • Transaction monitoring
  • Payment Processing
  • Customer service support
  • Relationship Building
  • Strong client relations skills
  • Financial records and reporting
  • Data inputting
  • Team Bonding
  • Month-end closing procedures
  • Process Improvements
  • Cross-Functional Team Collaboration
  • Department Oversight
  • Policy Development
  • Audit Procedures
  • Research and due diligence
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Updating Customer Accounts
  • Reliability
  • Excellent Communication
  • Clear Communication
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Microsoft Office
  • Negotiation and Resolution
  • Analytical and Critical Thinking
  • Task Prioritization
  • Work Planning and Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Problem Identification
  • Goal Setting
  • Professionalism
  • Pleasant Telephone Demeanor
  • Interpersonal Communication
  • Training and Teaching
  • Continuous Improvement
  • Paperwork Processing
  • Report Writing

Timeline

Payment Specialist

Towne Bank
11.2022 - Current

Customer Service Representative

Alaska Airlines
02.2018 - 02.2022

Internment Correctional Specialist

U.S. Army
01.1997 - 01.2018

Bachelor of Arts - Journalism And Mass Communication

Ashland University

Bachelor of Arts - Organizational Leadership

Brandman University

No Degree - Correctional Specialist Course

United States Army
Thomas Busch