Jacob Welch
Canandaigua,N.Y.
Summary
Experienced in mental health community outreach and crisis intervention, with a strong foundation in government and public affairs. Demonstrated ability to communicate effectively across diverse cultures, promoting growth, safety, and advocacy. Skilled in leadership, time management, and public relations, with a focus on customer service and community advocacy during conflict resolution.
Overview
6
6
years of professional experience
Work History
Crisis Rehabilitation Coach
Lake View Health Services Inc.
09.2024 - 09.2025
- Worked with individuals with Mental health, behavioral and suicide crisis health concerns.
- Collaborated with clients through advocacy and motivation techniques, including WRAP, safety planning, and community outreach linkage support.
- Developed person-centered services plans, while engaging with clients on a weekly basis.
- Provided medication oversight and advocacy while adhering to HIPAA and company regulations.
Front End Administrator Assistant - Seasonal
H&R Block - The Office of Taxation Services
12.2023 - 03.2024
- Maintained a clean, safe, secure and welcoming lobby and work area.
- Maintained an empathetic approach when listening to consumers' concerns and issues.
- Handled scheduling, made and received phone calls, and/or texting to confirm appointments.
- Maintained documentation and communication within the community.
Social Services Representative - National Call Center for Homeless Veterans
United States Department Of Veteran Affairs
09.2022 - 04.2023
- Provided 24/7 national community referral and program support to Homeless Veterans.
- Provided National disasters community linkage support and information.
- National federal Liaison point of contact for Veteran populations via text or phone call.
- Maintained documentation and communication with co-workers and supervisors while adhering to HIPAA and federal regulations.
Department Supervisor
Horizons Assistant Living
03.2022 - 08.2022
- Maintained proficient daily communication through text, email or other approved sources.
- Followed Clients daily dietary instructions when providing meals and planning meal menus.
- Oversaw all volunteers and employees for training, disciplinary recommendation and scheduling.
- Maintained an empathetic and customer service approach when addressing conflicts among staff and clients.
Program Manager - Before and After School
YMCA - Office of Children and Family Services
03.2022 - 08.2022
- Maintained a clean, safe and friendly environment for staff, students and/or parents/guardians.
- Participated in coordination meetings with school administration personnel, staff, and/or parents/guardians.
- Oversaw all volunteers and employees for training, disciplinary actions, scheduling and medication dispensaries.
- Maintained record keeping, such as mandatory fire drills, sign in and out sheets and any behaviors and development potential or concerns with students.
Residential Advocate
Eagle Star VA Housing Inc.
05.2020 - 12.2020
- Assisted Homeless Veterans in a 24-hour residential capacity, including social security, Medicaid and Medicare resources.
- Provided 24/7 community referral and program support to Homeless Veterans.
- Oversaw scheduling Veteran appointments, recreational activities, and daily Veteran self-administered medications.
- Maintained effective communications with veterans VA treatment team.
Human Service Residential Worker
Ontario ARC
11.2019 - 09.2020
- Assisted Homeless residents in a 24-hour residential capacity, including social security, Medicaid and Medicare resources.
- Provided 24/7 community referral and program advocacy support.
- Oversaw scheduling appointments, recreational activities, and daily self-administered medications.
- Maintained working relations with other residents of the ARC treatment team.
Education
Some College (No Degree) - Manchester, NH
SOUTH NEW HAMPSHIRE UNIVERSITY
Manchester, NHHigh School Diploma -
CANANDAIGUA ACADEMY
FloridaFlorida
Skills
- Customer service relations
- Time management
- Team collaboration
- Leadership skills
- Critical thinking
- Attention to detail
- Scheduling management
- Conflict resolution
- Client advocacy
- Crisis intervention
- Documentation compliance
- Proposal writing
References
- Carry Bell's, Past Director, (585)629-1594, Known
- Laura Marlowe, Lake View Program Manager, (585)456-7568, Laurajm08@gmail.com
- Tapanga Schramm, ARC Residential Human Service Worker, (518)599-9914, Panga.latrice81@gmail.com
Volunteer Experience
Office of Jacob Welch, www.JacobWelch-ncaa.com
Websites
Government Supportive Initiatives
- City of Canandaigua, N.Y., Board committee member of Transportation and Safety
- City of Canandaigua, N.Y., Party committee member
- Ontario County, N.Y., Party committee member
- Finger Lakes, N.Y., Housing Committee Member
- Legislative proposal writing for community, local, state and federal levels
- National Community Advocate - NCAA
Qualifications And Certifications
- State Of Florida, CNA (130 hours completed)
- NYS Mental Health Therapy Specialist training
- Certification in International Government Relations
- Public Administration and Policy Management certification
- Complete training in Behavioral Health Suicide proactive prevention
Timeline
Crisis Rehabilitation Coach
Lake View Health Services Inc.
09.2024 - 09.2025
Front End Administrator Assistant - Seasonal
H&R Block - The Office of Taxation Services
12.2023 - 03.2024
Social Services Representative - National Call Center for Homeless Veterans
United States Department Of Veteran Affairs
09.2022 - 04.2023
Department Supervisor
Horizons Assistant Living
03.2022 - 08.2022
Program Manager - Before and After School
YMCA - Office of Children and Family Services
03.2022 - 08.2022
Residential Advocate
Eagle Star VA Housing Inc.
05.2020 - 12.2020
Human Service Residential Worker
Ontario ARC
11.2019 - 09.2020
Some College (No Degree) - Manchester, NH
SOUTH NEW HAMPSHIRE UNIVERSITY
High School Diploma -
CANANDAIGUA ACADEMY