Jacob Wells-Kelly
Retail
South Burlington,VT
Summary
Experienced retail team member adept at picking the best quality items to meet customer needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Hannaford To Go Expeditor
Hannaford
08.2022 - Current
- Worked productively with shoppers and other expeditors to make sure orders were put together to meet time requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Handled customer questions and concerns over the phone and in person.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Balanced multiple tasks at once, such as answering phone calls, ringing up orders, bringing customers their orders, and answering questions from coworkers.
Hannaford To Go Shopper
Hannaford
10.2020 - Current
- Memorized store layouts and planograms to fulfill orders in most time efficient manner.
- Reviewed customer orders closely to locate desired items.
- Served customers with knowledgeable, friendly support.
- Maintained high customer satisfaction by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, such as allergies, and worked around those parameters to select best fitting products.
Education
High School Diploma -
South Burlington High School
South Burlington, VT 08.2016 - 06.2020
Skills
Attention to Detail
Customer Service
Decision-Making
Payment Processing
Order Fulfillment
Problem-Solving Abilities
Timeline
Hannaford To Go Expeditor
Hannaford
08.2022 - Current
Hannaford To Go Shopper
Hannaford
10.2020 - Current
High School Diploma -
South Burlington High School
08.2016 - 06.2020