Jacob T. Wesley
Richlands,NC
Summary
A U.S. Marine Corps veteran with a wide range of experience including: network administration, information services, and customer service. Confidently conveys technical jargon into easily comprehensible language. Solves problems quickly under stressful and time sensitive situations. Equally capable of assisting customers on-site and remotely.
Overview
11
11
years of professional experience
Work History
Countertop Fabricator/Manager
Kitchen & Lighting Designs
07.2021 - Current
- Followed safety protocols to maintain safe working environment.
- Monitored inventory, keeping necessary supplies on hand.
- Completed tasks on time to meet quality and safety standards.
- Provided high-level tech support to front office employees.
Residential Painter
Sam Miller Painting
01.2019 - 03.2021
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Conducted final work check to assess quality and make corrections if necessary.
Floor Cleaning Technician
Carolina Clean Care
08.2017 - 01.2019
- Emptied trashcans and transported waste to collection areas.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Network Engineer
U.S. Marine Corps
10.2014 - 07.2017
- Supervised successful construction of six classified and three unclassified networks in a forward deployed environment; sustained open communications throughout assigned missions. Maintained 99.9% average uptime.
- Excelled at Cyber Training, finishing in the top 3 out of 23 personnel. Awarded prestigious Meritorious Mast accommodation.
- Accounted for more than $1 million worth of hardware for over 12 months. Ensured 100% accountability; saved company time and money used to replenish lost/damaged equipment.
- Configured more than 200 end-user devices for use on classified and unclassified networks. Contributed to flawless mission success.
- Installed +250 CAT5e lines ranging from 1m to 100m in length. 100% successful connections created.
Information Services Technician
U.S. Marine Corps
02.2014 - 10.2014
- Managed a five person help desk team with over 1,500 customers; permitted a continuous working environment for 100% of customers.
- Increased efficiency of ticket queue system; decreased 300 active tickets to less than 10 in one month. Ticket queue operated at a 150% more efficient rate.
- Performed high-level maintenance on desktops, laptops, and printers. Enabled customers to return to daily duties within 48 hours on average.
- Installed and configured operation systems and software on +100 computers leading to 100% Navy Marine Cyber Intranet regulations compliance.
- Created +270 employee accounts with Microsoft Server 2010; provided consistent access to company network.
Education
High School Diploma -
Richlands High School
06-2013
Skills
- Detail oriented
- Customer service
- Time management
- Active listening
- Complex problem solving
- Microsoft Server 2010 training
- Pattern recognition
- Leadership skills
- Workflow optimization
Certifications/Training
- U.S. Marine Corps Data Network Operator Training, over 1,000 hours
- Cisco A+ Certification
- Cisco Security+ Certification
- Cisco Certified Enterprise Network Technician Certification
Timeline
Countertop Fabricator/Manager
Kitchen & Lighting Designs
07.2021 - Current
Residential Painter
Sam Miller Painting
01.2019 - 03.2021
Floor Cleaning Technician
Carolina Clean Care
08.2017 - 01.2019
Network Engineer
U.S. Marine Corps
10.2014 - 07.2017
Information Services Technician
U.S. Marine Corps
02.2014 - 10.2014
High School Diploma -
Richlands High School
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