Jacob Wills
Palmyra,VA
Summary
Proficient Restaurant Owner/Operator with expertise in daily operations, inventory control, and budget management. Skilled in food safety compliance and staff scheduling, with a focus on resolving customer concerns efficiently and ensuring high service standards.
Overview
2027
2027
years of professional experience
Work History
Restaurant Owner/Operator
Crescent Inn
Troy , VA
2021 - Current
- Directed daily restaurant operations at Crescent Inn dining room and kitchen.
- Managed guest service standards and handled customer concerns promptly.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Scheduled staff shifts and coordinated front-of-house and back-of-house coverage.
- Monitored food quality, sanitation, and safety procedures across service areas.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Analyzed customer feedback surveys to assess overall satisfaction levels with the restaurant's services.
Skills
- Restaurant operations
- Anticipating problems
- Small business operations
- Inventory management
- Fire safety regulations
- Heavy lifting
- Food safety
- Staff leadership
Timeline
Restaurant Owner/Operator
Crescent Inn
2021 - Current