Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Jacob Wilson

Bellevue

Summary

Dynamic and customer-focused professional with extensive experience at Amazon as a Route Delivery Driver. Proven ability to ensure timely deliveries while maintaining accurate records and fostering positive customer relationships. Strong navigation skills and effective communication enhance operational efficiency and customer satisfaction. Committed to teamwork and problem-solving in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Route Delivery Driver

Amazon
03.2023 - 09.2025
  • Operated delivery vehicle safely to transport goods to various locations.
  • Loaded and unloaded packages efficiently to ensure timely deliveries.
  • Maintained accurate records of deliveries and inventory counts.
  • Communicated effectively with customers to confirm delivery details.
  • Followed established routes while adapting to traffic and weather conditions.
  • Completed accurate documentation of each delivery, maintaining organized records for reference purposes.

Cashier

MegaSaver
09.2021 - 03.2023
  • Processed cash and card transactions efficiently, ensuring accurate financial exchanges.
  • Maintained organized checkout areas, enhancing customer experience and operational flow.
  • Assisted customers with product inquiries, providing knowledgeable support for informed purchasing decisions.
  • Managed inventory levels, restocking items promptly to prevent shortages and improve sales opportunities.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints effectively, maintaining positive relationships and loyalty among patrons.
  • Trained new staff on register operations and customer service protocols, fostering team development.

Assistant Store Manager

Casey's
06.2020 - 03.2023
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Assisted in inventory management, optimizing stock levels to meet customer demands.
  • Developed sales strategies to enhance store performance and customer engagement.
  • Resolved customer issues promptly, improving satisfaction ratings and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Kitchen Staff Member

Quick Trip
07.2020 - 09.2021
  • Led kitchen operations, ensuring compliance with health and safety regulations.
  • Trained new staff on food preparation techniques and equipment usage.
  • Streamlined inventory management processes to reduce waste and improve efficiency.
  • Optimized workflow within the kitchen to enhance service speed during peak hours.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Welding

Metropolitan Community College
Omaha, NE

High School Diploma -

Bellevue West High School
Bellevue, NE
05-2019

Skills

  • Customer service
  • Strong navigation skills
  • Safe driving
  • Safe driving practices
  • Customer Service-oriented
  • Excellent customer service
  • Effective communication
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking

Timeline

Route Delivery Driver

Amazon
03.2023 - 09.2025

Cashier

MegaSaver
09.2021 - 03.2023

Kitchen Staff Member

Quick Trip
07.2020 - 09.2021

Assistant Store Manager

Casey's
06.2020 - 03.2023

Welding

Metropolitan Community College

High School Diploma -

Bellevue West High School

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Jacob Wilson