Jacob Wood

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Responded to telephone and in-person requests for information.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Closed out cash register and prepared cashier report at close of business.
• Checked ID cards and verified bar guests were of legal age.
• Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners.
• Recorded inventory sales into organization's weekly income report.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Worked with POS system to place orders, manage bills and handle complimentary items
• Supervised restocking of salad bar and buffet for lunch and dinner service
• Bussed and reset tables to keep dining room and work areas clean
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
• Elevated customer loyalty by using strong communication and customer service abilities to resolve customer problems.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Maintained regular and consistent attendance and punctuality.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment

• Using organization skills and responsibilities to maintain an average of 200 packages daily
• Utilized GPS and Route Planning
• Proficient in P500 delivery truck driving 50 miles daily
• Able to interpret maps and follow written and verbal directions
• Completed daily Pre/Post trip inspections

Shift Manager

• Reconciled Receipts at end of shift
• Counted and Delivered bank deposits
• Conducted weekly Inventory reports
• Certified in State Food Safety
• Certified in State Alcohol Serving

Lead Sandwich Maker

• Bi weekly restocked sister stores using company vehicle
• Designated Trainer of new employees / OTJ
• In charge of opening and closing store