Jacob Woodlee
Bulverde,TX
Summary
Dynamic and driven, with a proven track record in training, performance and, mentoring teams to enhance productivity. Expert in developing efficient workflows and improving customer satisfaction through effective problem-solving. Recognized for attention to detail and goal-oriented leadership, fostering an inclusive environment that drives success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos's Pizza
Plano, TX
07.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under high pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Executed procedures for handling, counting, and reconciling monetary funds.
- Responded to customer requests for products, services, and company information.
- Handling routing of drivers.
- Prepared food, maintained food safety standards in a clean, safe, workplace.
ACV Supervisor
Community Choice Financial Inc.
Carrollton, TX
06.2023 - 10.2024
- Oversaw daily operations of the department.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Training and developing new hires.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Associate Of Applied Science - Banking And Financial Services
Collin County Community College
Plano, TX12.2023
Skills
- Training and mentoring
- Goal oriented
- Attention to detail
- Software experience
Certification
- Microsoft Office
- Financial Services
- Banking and financial services.
Accomplishments
- Graduated Cum Laude 3.6 GPA
- Nominated to The National Society of Leadership and Success.
Timeline
ACV Supervisor
Community Choice Financial Inc.
06.2023 - 10.2024
Assistant Manager
Dominos's Pizza
07.2021 - 12.2021
Associate Of Applied Science - Banking And Financial Services
Collin County Community College