Jacob Wriston
Oak Hill,WV
Summary
Results-driven professional with a strong background in Information Technology seeking a challenging and learning position to utilize skills and abilities. Committed to professional growth, resourcefulness, innovation, and flexibility while providing support to others.
Overview
5
5
years of professional experience
Work History
Health Information Analyst
CareFirst BCBS
Charleston, WV
12.2022 - Current
- Compiling and organizing healthcare data.
- Communicates analytic insights to management.
- Presenting data.
- Organizing and managing large datasets.
- Receiving, prioritizing, documenting, and actively resolving help requests.
- Troubleshooting and routine maintenance of PCs, file servers, routers, scanners, printers, phones, and all related software.
Telecommunications Technician
Optimum
Beckley, WV
05.2022 - 12.2022
- Telecommunication systems and engineering.
- Attention to detail.
- Audiovisual Maintenance
- Troubleshoot network issues.
- Provisioning
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
Customer Care Representative
Walmart
Beckley, WV
01.2020 - 05.2022
- Issue resolution.
- Provide assistance, resolve complaints, answer questions, and process orders.
- Directional role in customer service.
- Maintaining customer satisfaction.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV05-2022
Certificate - Radio Frequency Basics
CATV Training Institute
Beckley, WV09-2022
Certificate - Field Safety
CATV Training Institute
Beckley, WV09-2022
Certificate - Customer Satisfaction
CATV Training Institute
Beckley, WV09-2022
Broadband Installation -
CATV Training Institute
Beckley, WV09-2022
Skills
- Network configuration
- Database management
- Coding
- Communication
- Organization
- Creativity
- Project Management
- Problem solving
- Resourcefulness
- Flexibility
- Database Research
- Email correspondence
- Tenacity
- Azure (Cloud Client)
Timeline
Health Information Analyst
CareFirst BCBS
12.2022 - Current
Telecommunications Technician
Optimum
05.2022 - 12.2022
Customer Care Representative
Walmart
01.2020 - 05.2022
High School Diploma -
Woodrow Wilson High School
Certificate - Radio Frequency Basics
CATV Training Institute
Certificate - Field Safety
CATV Training Institute
Certificate - Customer Satisfaction
CATV Training Institute
Broadband Installation -
CATV Training Institute