Jacob Yardley
Los Angeles,CA
Summary
Client Solutions Manager involved with Relationship building and outside sales. Involved with launching two separate high-growth startups with added experience in , sales, analytics and marketing. Owned customer onboarding for SaaS platform for Small to Enterprise Markets. Pride in emotional intelligence and ability to identify “win-win” scenarios to benefit customers and company. Background in customer satisfaction KPIs and surveying tools such as Survey Monkey for use in proactively monitoring/improving customer experience. Customer facing roles with extensive experience in high volume account management using SalesForce, Google Sheets, Excel, etc.
Overview
6
6
years of professional experience
Work History
Client Solutions Manager
Robert Half
09.2022 - Current
- Identified, contacted and cultivated relationships with potential clients, bringing in $175,000 in new business annually.
- Work with CTOs/CIOs/Hiring Managers supplementing their IT Strategy
- SOWs (i.e. large projects)
- Staff Augmentation (i.e. project work/temp/temp to hire)
- Outsourcing Technology (SharePoint, Salesforce, Office365, Help Desk, etc.)
Account Manager / Operations Analyst
Pattern Jobs
01.2022 - Current
- Launched multiple high volume accounts: hired/ trained onsite managers, generated 1200+ leads for warehouse workers, executed weekly worker payments, and weekly client invoicing.
- Built potential client list for sales team with 700+ contacts using Workforce, Bullhorn, ZoomInfo and Google Sheets.
- Regularly sanitized and formatted data to create formulas for use to develop Market dashboards.
Customer Success Specialist
Avail CarSharing
11.2020 - 08.2021
- Optimize data collection process, Excel/ Google Spreadsheets expert
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Managed and allocated staff and material resources to meet production goals.
Customer Care Specialist
City Scape Comedy LLC.
10.2017 - 03.2019
- Handled high volume data for analysis for email/ phone marketing
- Organized small business partnerships; developed stand up shows and managed event logistics
- Organized customer purchase data and developed sales skills
Education
Bachelor of Arts - Business Communications
W.P. Carey School of Business
Tempe, AZ2016
Skills
- Account and Team Management
- Zoom Info for CRM
- Strategic planning
- Google Workplace
- Data Analysis
- Salesforce
Affiliations
Board Member, TEAM GARBO- Non-profit Organization for Mental Health Awareness, 2018 to present
Timeline
Client Solutions Manager
Robert Half
09.2022 - Current
Account Manager / Operations Analyst
Pattern Jobs
01.2022 - Current
Customer Success Specialist
Avail CarSharing
11.2020 - 08.2021
Customer Care Specialist
City Scape Comedy LLC.
10.2017 - 03.2019
Bachelor of Arts - Business Communications
W.P. Carey School of Business
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