Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Zazueta

Cedar Rapids,IA

Summary

Proven track record at American Airlines, mastering baggage oversight and demonstrating exceptional conflict resolution skills. Excelled in roles requiring heavy lifting and passenger assistance, ensuring safety and efficiency. Achieved significant milestones in assembly at Whirlpool Amana, showcasing strong attention to detail and ability to exceed project expectations.

Goal-driven and skilled individual offering 3 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Airport Ramp Agent

American Airlines
03.2022 - 02.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 11 daily flights.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Guided aircraft into and out of parking positions using hand signals.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Assembler

Whirlpool Amana
10.2021 - 01.2022
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Connected cables, tubes, and wiring according to specifications.

Education

High School Diploma -

Manual Arts High School
Los Angeles, CA
08.2017 - 06.2021

Skills

  • Investment product sales

  • Conflict resolution

  • Baggage handling

  • Heavy lifting

  • Passenger assistance

  • Safety procedures compliance

  • Load planning

  • Baggage oversight

  • Deicing of aircraft

  • Pushback and towing

  • Inclement weather tolerance

  • Aircraft tug operation

Timeline

Airport Ramp Agent

American Airlines
03.2022 - 02.2025

Assembler

Whirlpool Amana
10.2021 - 01.2022

High School Diploma -

Manual Arts High School
08.2017 - 06.2021

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Jacob Zazueta