Summary
Overview
Work History
Education
Skills
Computer Skills
Certification
Work Availability
Work Preference
Quote
Interests
Timeline
6e
Jacob D. Kayler

Jacob D. Kayler

Austin,TX

Summary

Highly dependable and personable professional with a strong commitment to exceptional customer service and workplace efficiency. Demonstrates proficiency in handling cash and card transactions with speed and accuracy, complemented by excellent multitasking abilities. Customer-centric associate with a robust work ethic and a keen sense of responsibility. Possesses extensive knowledge in the technology sector, supported by prior experience as a Floor Specialist and Operations Specialist at Apple. Additionally, skilled in playing the contrabass and proficient in all other orchestral instruments as well, showcasing a dedication to both artistic and professional development. Dedicated to continuous growth with each professional experience.

Overview

4
4
years of professional experience

Work History

Operations Specialist

Apple
2020.10 - 2022.01
  • Oversaw day-to-day operations, delegating tasks such as freight, logistics work, store opening and closure, stock management, and other operations appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner by creating close professional relationships with deep understanding of Apple product features.
  • Collected, arranged, and input information into database systems.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Managed approximately 15 to 30 incoming calls daily whilst multitasking on other projects in a fast pace environment

Cashier

Burger King
2018.03 - 2019.10
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Attended to an average of 400 - 500 costumers a day with numbers increasing during weekend shifts
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

West Salem High School
1776 Titan Dr NW, Salem, OR 97304
06.2020

Certification in Residential Construction - Residential Construction

CTEC (Career Technical Education Center)
3501 Portland Rd NE, Salem, OR 97301
06.2020

Skills

  • Logistics Management
  • Operations coordination
  • Attentive Customer Service
  • Contra Bass proficiency
  • Symphony & Orchestra experience
  • Computer Skills
  • Residential construction knowledge
  • Organization & time management skills
  • Exemplary communication skills
  • Strong attention to detail
  • Active Listening Competence
  • Problem-Solving

Computer Skills

Software Knowledge:

  • Windows and Mac OS
  • Photoshop
  • Filmora Wondershare 12
  • Ableton Live
  • Google Docs, Drive, Sheets, Slides
  • Microsoft Office Suite
  • Excel
  • Social Media Platforms
  • Microsoft Teams
  • Autodesk Revit
  • UEFI/CSM Bios setup
  • Apple product software knowledge
  • A.I programs such as Stable-Diffusion, Eleven-Labs, etc


Hardware Knowledge:

  • Constructing personal computers
  • Computer hardware troubleshooting
  • Compatibility streamlining
  • Audio Equipment such as Interfaces, Mics, Headphones, etc
  • Apple product hardware knowledge
  • Trained in battery handling and disposal procedure


Certification

  • Residential Construction, CTEC - 2018-2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeFull TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid time off

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Interests

A.I Technology

Musical Instruments

Computer Hardware and Software

Coding

Voice Acting

Video Production

Timeline

Operations Specialist

Apple
2020.10 - 2022.01

Cashier

Burger King
2018.03 - 2019.10

High School Diploma -

West Salem High School

Certification in Residential Construction - Residential Construction

CTEC (Career Technical Education Center)
Jacob D. Kayler