AI Technology
Jacob D. Kayler
Austin,TX
Summary
Highly dependable and personable professional with a strong commitment to exceptional customer service and workplace efficiency. Demonstrates proficiency in handling cash and card transactions with speed and accuracy, complemented by excellent multitasking abilities. Customer-centric associate with a robust work ethic and a keen sense of responsibility. Possesses extensive knowledge in the technology sector, supported by prior experience as a Floor Specialist and Operations Specialist at Apple. Additionally, skilled in playing the contrabass and proficient in all other orchestral instruments as well, showcasing a dedication to both artistic and professional development. Dedicated to continuous growth with each professional experience.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Apple
10.2020 - 01.2022
- Oversaw day-to-day operations, delegating tasks such as freight, logistics work, store opening and closure, stock management, and other operations appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner by creating close professional relationships with deep understanding of Apple product features.
- Collected, arranged, and input information into database systems.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Managed approximately 15 to 30 incoming calls daily whilst multitasking on other projects in a fast pace environment
Cashier
Burger King
03.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Attended to an average of 400 - 500 costumers a day with numbers increasing during weekend shifts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
West Salem High School
1776 Titan Dr NW, Salem, OR 9730406.2020
Certification in Residential Construction - Residential Construction
CTEC (Career Technical Education Center)
3501 Portland Rd NE, Salem, OR 9730106.2020
Skills
- Logistics Management
- Operations coordination
- Attentive Customer Service
- Contra Bass proficiency
- Symphony & Orchestra experience
- Computer Skills
- Residential construction knowledge
- Organization & time management skills
- Exemplary communication skills
- Strong attention to detail
- Active Listening Competence
- Problem-Solving
Computer Skills
Software Knowledge:
- Windows and Mac OS
- Photoshop
- Filmora Wondershare 12
- Ableton Live
- Google Docs, Drive, Sheets, Slides
- Microsoft Office Suite
- Excel
- Social Media Platforms
- Microsoft Teams
- Autodesk Revit
- UEFI/CSM Bios setup
- Apple product software knowledge
- A.I programs such as Stable-Diffusion, Eleven-Labs, etc
Hardware Knowledge:
- Constructing personal computers
- Computer hardware troubleshooting
- Compatibility streamlining
- Audio Equipment such as Interfaces, Mics, Headphones, etc
- Apple product hardware knowledge
- Trained in battery handling and disposal procedure
Certification
- Residential Construction, CTEC - 2018-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid time offQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Interests
Musical Instruments
Computer Hardware and Software
Coding
Voice Acting
Video Production
Timeline
Operations Specialist
Apple
10.2020 - 01.2022
Cashier
Burger King
03.2018 - 10.2019
High School Diploma -
West Salem High School
Certification in Residential Construction - Residential Construction
CTEC (Career Technical Education Center)
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