Open To Work
Jacob Daniels
Marengo
Work Preference
Summary
Accomplished Principal Specialist with extensive experience in process improvement and project coordination. Known for implementing strategies that enhance customer satisfaction and ensure compliance with regulatory standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Principal Specialist, Service Contacts and Warrant
Collins Aerospace
Cedar Rapids
03.2022 - Current
- Collaborated with cross-functional teams to enhance product development processes.
- Analyzed customer requirements to ensure alignment with engineering specifications.
- Developed and maintained documentation for compliance and regulatory standards.
- Provided technical support to internal teams and external clients.
- Streamlined operational workflows through process improvements, enhancing efficiency across teams.
- Coordinated project schedules and resources for timely completion of initiatives.
- Conducted training sessions for new employees on systems and procedures.
- Managed communication between various departments to facilitate project alignment.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Analyzed customer needs and recommended appropriate products or services.
- Implemented process improvements to increase efficiency and reduce costs.
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Assessed customer requirements swiftly to ensure satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
Senior Aviation Database Specialist
Collins Areospace
Cedar Rapids
05.2016 - 03.2022
- Managed database systems to ensure data integrity and accessibility.
- Collaborated with cross-functional teams to gather requirements for database solutions.
- Conducted regular data quality checks to maintain accurate information storage.
- Implemented backup and recovery procedures for critical database systems.
- Trained team members on best practices for database management and usage.
- Analyzed user access patterns to enhance security measures within databases.
- Evaluated new technologies to improve existing database processes and tools.
- Ensured compliance with industry standards such as GDPR and HIPAA when handling sensitive information.
- Migrated data from legacy systems into new databases while ensuring accuracy of data during transfer.
- Monitored database performance and identified potential problems in a timely manner.
- Performed troubleshooting of complex SQL queries or stored procedures for applications.
- Configured user accounts, access rights, security settings and other parameters for databases.
- Provided technical assistance to customers regarding database issues.
- Generated reports based on collected metrics from various sources for analysis purposes.
- Provided training sessions on topics related to Database Administration and Management.
- Collaborated with developers to design efficient database schemas that meet application requirements.
Education
Bachelor of Science - Mechanical Engineering
US Airforce Academy
Colorado Springs05-2012
Skills
- Customer account management
- Service optimization
- Project coordination
- Process improvement
- Data analysis
- Compliance documentation
Languages
Spanish
Limited
Certification
- Commercial Pilots License, FAA, 2013
- Commercial Drone Operator License, FAA, 2017
Affiliations
- Filmmaking -Marengo, IA (2023 - present)
Timeline
Principal Specialist, Service Contacts and Warrant
Collins Aerospace
03.2022 - Current
Senior Aviation Database Specialist
Collins Areospace
05.2016 - 03.2022
Bachelor of Science - Mechanical Engineering
US Airforce Academy