Jacob (Jake) Rodgers
Crown Lift Trucks
Nampa,ID
1
Certification
9
years of professional experience
Experienced field service technician with a strong background in troubleshooting, root cause analysis, and fast field repairs on forklifts and automotive systems. Known for restoring equipment quickly, reducing downtime, and delivering reliable customer support.
Work History
Field Service Technician
3 Years 2 Months- Diagnosed forklift electrical, hydraulic, and mechanical issues using manufacturer service manuals and diagnostic tools.
- Performed scheduled maintenance on material handling equipment to sustain uptime and safe operation.
- Repaired brakes, mast assemblies, steering systems, and batteries with accurate replacement parts selection.
- Responded to service calls, restoring equipment functionality and minimizing customer downtime.
- Documented repair findings, work orders, and parts usage in service management systems.
- Collaborated with customers to explain repairs, maintenance needs, and operating recommendations.
- Trained newer technicians on troubleshooting methods, shop procedures, and safe field service practices.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $17,000 USD
Route Service Sales Representative
1 Year 2 Months- Managed route service accounts, delivering uniforms and facility supplies while maintaining accurate customer records.
- Inspected and restocked rental inventories to ensure timely product availability and account readiness.
- Built customer relationships through consistent service, issue resolution, and responsive account support.
- Collected soiled garments and processed exchanges according to service route requirements.
- Identified account needs and recommended additional uniform and facility service solutions.
- Completed route paperwork and service documentation with accuracy and attention to detail.
- Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
Automotive Technician
1 Year 2 Months- Diagnosed drivability concerns using scan tools and factory service information.
- Performed brake, suspension, steering, and engine repairs to factory specifications.
- Conducted multi-point inspections and documented findings for service advisors.
- Interpreted diagnostic trouble codes to identify electrical and mechanical faults.
- Completed warranty repairs following manufacturer procedures and quality standards.
- Maintained accurate records of time and materials required to perform repairs and service.
Mechanic
8 Months- Diagnosed engine, brake, and electrical issues using diagnostic tools and test equipment.
- Performed routine maintenance, including oil changes, tire rotations, and fluid checks.
- Repaired worn components, restoring safe vehicle operation and drivability.
- Inspected vehicles for mechanical defects and recommended needed repairs.
- Replaced belts, hoses, batteries, and suspension parts with precision.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Lube Technician
5 Months- Performed oil changes, fluid checks, and filter replacements following dealership service procedures.
- Conducted multi-point inspections to identify maintenance needs and document vehicle condition accurately.
- Rotated tires, inspected tread wear, and balanced wheels to support safe vehicle performance.
- Refilled essential fluids and replaced worn components to maintain manufacturer service standards.
- Maintained clean, organized work areas and followed shop safety practices consistently.
- Assisted senior technicians with routine maintenance tasks and efficient vehicle turnaround.
Automotive Technician
4 Months- Verified repaired vehicles through road tests and final quality checks.
- Maintained organized repair orders, parts requests, and service documentation.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Tire Technician
1 Year 3 Months- Inspected tires, wheels, and TPMS components to identify wear, damage, and service needs.
- Mounted, balanced, and rotated tires according to shop specifications and safety procedures.
- Repaired punctures and verified air pressure for proper tire performance and vehicle readiness.
- Performed vehicle lift operations, jack placement, and torque checks with consistent safety compliance.
Assistant Store Manager
2 Years 1 Month- Supervised daily store operations, ensuring consistent customer service and sales floor readiness.
- Trained associates on vape product knowledge, age-verification procedures, and compliance standards.
- Managed inventory counts, replenishment, and stock organization to prevent shortages.
- Coordinated scheduling, task delegation, and shift coverage to maintain workflow continuity.
Education
Associate of Science - Automotive Technologies
- Dean's List 2nd semester 2019
- Professional Development: Internship at Michaels Automotive
- MACS 609 certification
- 3.8 GPA
High School Diploma
Skills
Problem-solving
Positive attitude
Troubleshooting and repair
Field repairs
Certified InfoLink trainer
InfoLink installation and troubleshooting
Battery trained
MS office
Workflow management
Root Cause Analysis
Certification
- InfoLink trainer
- InfoLink installation and troubleshooting
- Factory certified technician - Ford, Nissan and Hyundai
- MACS 609
Timeline
Field Service Technician
Crown Lift Trucks
08.2023 - CurrentRead More
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
04.2022 - 06.2023Read More
Automotive Technician
Hyundai
02.2021 - 04.2022Read More
Mechanic
Joy's Auto Clinic
06.2020 - 02.2021Read More
Lube Technician
Corwin Ford
01.2020 - 06.2020Read More
Automotive Technician
Michael's Automotive
09.2019 - 01.2020Read More
Tire Technician
Discount Tire
06.2018 - 09.2019Read More
Assistant Store Manager
Vape
08.2017 - 09.2019Read More
College of Western Idaho
Associate of Science from Automotive Technologies
Read More
Eagle Academy High School
High School Diploma
Read More