JACOB LINDSAY
East Greenbush,NY
Summary
Dynamic professional with extensive experience in customer service and customer relations. Proven ability to adapt swiftly to new environments and challenges, ensuring seamless integration into diverse teams. Committed to continuous improvement and excellence, leveraging feedback and insights to enhance service quality and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Business Development Lead
Summit Scapes Construction
11.2024 - Current
- Built the company’s CRM and Sales system in SingleOps, including service catalog, item groups, tags and workflows. Created clean job costing and margin visibility across all service lines.
- Worked with the owner on pricing strategy, building calculations and models for snow plowing, landscape, and install services to ensure profitable bids, consistent markups, and scalable quoting standards.
- Strategic vendor and supplier negotiations, exploring exclusive partnerships and rebate & volume structures to improve margins and strengthen supply reliability.
- Built out role-based SOPs and an internal operation handbook standardizing how jobs are sold, set up, executed, and closed out to reduce rework and improve crew efficiency.
- Collaborate daily with the owner on annual planning, service-line expansion, and process improvements, functioning as a hybrid of business development lead, systems manager, and strategic advisor.
Salesperson
Cooley Mazda
08.2023 - 11.2023
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Assistant Canvass Manager
Erie Home Construction
01.2023 - 08.2023
- Conduct door-to-door outreach and engaged with homeowners to schedule appointments for roof evaluations and consultations.
- Demonstrated excellent customer service by actively listening to homeowners' concerns, addressing inquiries, and providing accurate information.
- Developed comprehensive knowledge of our products and services, enabling me to effectively communicate and convey a strong understanding of the range and quality of our offerings.
Self Employed
04.2022 - 11.2022
Waferfab Technician
Global Foundries
11.2021 - 04.2022
- Proficient in operating computer and system interface programs for the fabrication of semiconductor products, ensuring adherence to specifications.
- Experienced in monitoring and maintaining the proper functioning of assigned semiconductor tools to ensure consistent operation.
- Skilled in applying logical troubleshooting methods to identify and resolve issues in the production process.
- Detail-oriented and comfortable working with time-sensitive products.
Administrative Assistant
Office of NYS Comptroller
09.2019 - 06.2021
- Proficient in conducting research, compiling data, and preparing papers for executive consideration and presentation.
- Skilled in administering Microsoft Teams channels and meetings for deputies.
- Experienced in managing and maintaining deputy schedules, travel arrangements, and handling confidential corporate documents, records, and reports.
Office Assistant
Department of State
06.2018 - 09.2019
Sales Rep/Greeter
Hoffman Car Wash
04.2014 - 06.2018
Sales Rep
Kay Jeweler's
10.2016 - 03.2017
Education
Associate of Applied Science - Business Administration
Hudson Valley Community College
Troy, NY05.2018
Skills
- Customer Service
- Communication Skills
- Adaptability
- Prioritization
- Multitasking
- Business process improvement
- B2C experience
- Product knowledge
Timeline
Business Development Lead
Summit Scapes Construction
11.2024 - Current
Salesperson
Cooley Mazda
08.2023 - 11.2023
Assistant Canvass Manager
Erie Home Construction
01.2023 - 08.2023
Self Employed
04.2022 - 11.2022
Waferfab Technician
Global Foundries
11.2021 - 04.2022
Administrative Assistant
Office of NYS Comptroller
09.2019 - 06.2021
Office Assistant
Department of State
06.2018 - 09.2019
Sales Rep
Kay Jeweler's
10.2016 - 03.2017
Sales Rep/Greeter
Hoffman Car Wash
04.2014 - 06.2018
Associate of Applied Science - Business Administration
Hudson Valley Community College