Jacobo Chavez
Mont Belvieu,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
19
19
years of professional experience
Work History
General Manager
Doggett Auto Group
Houston, TX
07.2024 - Current
- Led daily operations of multiple dealership departments.
- Managed staff recruitment, training, and performance evaluations.
- Developed strategic sales plans to enhance customer engagement.
- Oversaw inventory management and procurement processes.
- Ensured compliance with industry regulations and company policies.
- Coordinated marketing initiatives to promote dealership services.
- Fostered relationships with vendors and service providers.
- Analyzed market trends to guide business decisions and strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
General Manager
DeMontrond Auto Group
Houston, Texas
02.2023 - 07.2024
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Oversaw product development initiatives from concept through completion stages.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
Business Manager
Gay GMC & Kia
Houston, Texas
07.2022 - 02.2023
- Implemented a system of internal controls that improved compliance with GAAP regulations.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Created monthly performance metrics that tracked key performance indicators.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Assisted in the development of internal controls to protect company assets.
- Provided guidance on accounting issues related to new business initiatives.
- Developed and managed financial plans for a variety of investments.
- Coordinated with other departments within the organization regarding budgeting matters.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Managed payroll processing activities for multiple entities including tax filings.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Monitored cash flow to ensure sufficient liquidity.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Prepared financial documents such as budgets, forecasts and reports.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Conducted variance analysis to identify discrepancies between actual and budgeted performance.
- Developed and implemented financial strategies to drive company growth and increase profitability.
- Analyzed competitive landscape and financial metrics to support strategic planning and market positioning.
- Oversaw budget preparation, ensuring alignment with strategic goals and financial health.
Business Manager
Bayway Auto Group
Houston, Texas
09.2021 - 06.2022
- Implemented a system of internal controls that improved compliance with GAAP regulations.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Collaborated with external auditors to ensure compliance with applicable laws and regulations.
- Created monthly performance metrics that tracked key performance indicators.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Assisted in the development of internal controls to protect company assets.
- Provided guidance on accounting issues related to new business initiatives.
- Developed and managed financial plans for a variety of investments.
- Coordinated with other departments within the organization regarding budgeting matters.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Managed payroll processing activities for multiple entities including tax filings.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Monitored cash flow to ensure sufficient liquidity.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Prepared financial documents such as budgets, forecasts and reports.
General Manager
Autonation Chevrolet Gulf Freeway
Houston, TX
03.2013 - 08.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to all requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Sales Manager
Ron Craft Chevrolet & Cadillac
Baytown, Tx
03.2007 - 03.2013
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth for several consecutive years through market expansion and sales.
- Hired and motivated high-performing sales teams.
- Implemented CRM strategy to automate leads management.
Education
Some College (No Degree) -
Lee College
Baytown, TX2002
High School Diploma -
Robert E Lee High School
Baytown05.2002
GMU Grad -
General Manager University
Fort Lauderdale, FL2018
Skills
- Policy/program development
- Performance improvements
- Sales team development
- Cross-functional team management
- Supervision and training
- Sales expertise
- Product costing
- Customer retention
- Sales planning and implementation
- Cost analysis and savings
- Communication skills
- Data review
- Staff training
- Training and coaching
- Leadership and team building
- Compensation/benefits administration
- Team building and motivation
- Top talent recruiting, hiring and retention
- Succession planning
- Vendor relationships
- Financial administration
- Staff supervision
- Employee scheduling
- Skilled negotiator
- Advertising and marketing
- Employee development
- Profit and loss accountability
- Budgeting and cost control strategies
- Variance and risk analysis
- Dealership management
- Team oversight
- Customer experiences
- Recruiting and hiring
- Calm under pressure
- Staff training and development
- Client relations
- Purchasing and planning
- Schedule management
- Customer relationship management
- Sound judgment
- Salary structure/compensation analysis
- Project management
- Safety protocol
- Networking abilities
- Team training and development
- Staff development
- Troubleshooting expertise
- Proficient in microsoft office
Languages
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Chevrolet Dealer of the Year 2015, 2017.
- Chevrolet Elite Leaders 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
- J.D. Power Dealer of Excellence 2018, 2019, 2020.
- Car Gurus Top Rated Dealer 2020.
- Ford President's Dealer 2024
Timeline
General Manager
Doggett Auto Group
07.2024 - Current
General Manager
DeMontrond Auto Group
02.2023 - 07.2024
Business Manager
Gay GMC & Kia
07.2022 - 02.2023
Business Manager
Bayway Auto Group
09.2021 - 06.2022
General Manager
Autonation Chevrolet Gulf Freeway
03.2013 - 08.2021
Sales Manager
Ron Craft Chevrolet & Cadillac
03.2007 - 03.2013
Some College (No Degree) -
Lee College
High School Diploma -
Robert E Lee High School
GMU Grad -
General Manager University