Jacobo Estevez
Purchase,USA
Summary
Proven Assistant Manager at Connecticut Wine And Liquor, adept in staff management and customer relations, enhanced store operations and achieved high customer satisfaction. Skilled in bilingual communication and money handling, I significantly minimized cash discrepancies. My background in flooring installation at American Carpet South showcases my versatility and commitment to quality and efficiency.
Results-oriented Line Technician with sound knowledge of machines and power equipment. Fantastic multitasker manages numerous assignments and competing demands. Great problem-solving and mechanical skills. Dedicated to working safely and in accordance with safety practice regulations and procedures.
Overview
10
10
years of professional experience
Work History
Line Service Technician II
Atlantic Aviation
07.2024 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Third top fueler of Atlantic East HPN
- Assisted in the training of new technicians on best practices and safety standards.
- Assisted in overseeing operations at fuel farm, ensuring safe, efficient fuel management and distribution.
- Executed fueling operations for American Airlines and Breeze flights, ensuring zero delays every Sunday and Monday from 5:30 to 14:00.
Assistant Manager
Connecticut Wine And Liquor
06.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Flooring Installer
American Carpet South
03.2016 - 06.2023
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Conducted accurate measurements and calculations to verify proper layout and installation.
Education
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY06.2015
Skills
- Bilingual (Spanish and English)
- Money Handling
- Customer Relations
- Aircraft marshalling
- Ramp safety awareness
- Aircraft fueling
- Staff Management
- Task Delegation
Timeline
Line Service Technician II
Atlantic Aviation
07.2024 - Current
Assistant Manager
Connecticut Wine And Liquor
06.2023 - 07.2024
Flooring Installer
American Carpet South
03.2016 - 06.2023
High School Diploma - undefined
New Rochelle High School