Jacobo Villatoro
Summary
Dedicated and confident professional with a diverse skill set in leadership, management, sales, customer service, food industry, serving, and music. Recognized for discipline, leadership, responsibility, and teamwork. A quick learner who consistently strives to excel in every project and job. Committed to delivering exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Speaker
Stroke Scan Plus
08.2024 - Current
- Developed and delivered public speaking presentations to large (+800 people) and small audiences (under 50 people)
- Traveled nationwide to present and advertise our services to various companies, organizations, and churches.
- Created customized presentations tailored to specific audiences and events.
- Maintained an organized database of all relevant contact information related to previous clients and potential customers.
- Designed and delivered presentations to educate, inform, and motivate audiences.
- Implemented interactive elements into presentations to increase audience engagement.
- Monitored and adapted to audience reactions in real-time to maintain interest and engagement.
Uber Driver
Uber Technologies Inc.
10.2023 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Ensured proper operation of the vehicle by inspecting tires, brakes, lights, oil levels, and other safety features before trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Cleaned vehicle regularly to maintain a professional appearance.
- Attained and maintained a flawless 5-star uber rider rating
CSR -Front of the House Manager
Brasao Brasilian steak house
08.2022 - 08.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff training processes.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Server
Service Industry , Mesero Restaurant
05.2021 - 07.2022
- Friendly costumer service, attending guests’ requests, food service, menu knowledge and presentation, POS handling, cleanliness, payroll, oversee employees, cash-out report, catering services.
RETAIL
Automotive Sales, The King Motor Company
05.2020 - 02.2021
- Completing sales, overcoming objections and close sales, explaining and offering warranties, insurance, services and financing, collecting payments, keeping track of inventory, coordinate with the finance department to determinate each costumers financing and ownership options.
Manager
Service Industry, El Camino Mexican Grill
03.2014 - 12.2019
- Friendly costumer service, attending guests’ requests, food service, menu knowledge and presentation, POS handling, cleanliness, payroll, oversee employees, cash-out report, catering services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
HIGH SCHOOL DIPLOMA -
01.2012
Skills
- Excellent Communication Skills
- Financial Analysis and Planning
- Multi-Tasking Ability
- Customer Relationships
- People-Oriented
- Staff Management
- Sales Professional
- Coaching and Mentoring
- Training and Development
- Relationship Building and Management
- Project Management
- Creativity
- Integrity
- Team Player
- Decision-Making
- Strong Interpersonal Skills
- Confident Body Language
Certification
- Foundations of Project Manager, Google - 2022
Timeline
Public Speaker
Stroke Scan Plus
08.2024 - Current
Uber Driver
Uber Technologies Inc.
10.2023 - Current
CSR -Front of the House Manager
Brasao Brasilian steak house
08.2022 - 08.2023
Server
Service Industry , Mesero Restaurant
05.2021 - 07.2022
RETAIL
Automotive Sales, The King Motor Company
05.2020 - 02.2021
Manager
Service Industry, El Camino Mexican Grill
03.2014 - 12.2019