Theresa Divine

I love to encourage and motivate others ; I took my passion for connecting with and helping people to write seminars on various subjects . I have given these teachings at

• Schools
• Churches
• Shelters for women
• Mission Trips

• Enhanced client engagement by delivering personalized financial guidance and maintaining open lines of communication.
• Developed and maintained client relationships to provide personalized banking solutions and ensure exceptional service delivery.
• Managed client communications through timely phone follow-ups. Oversaw quarterly check-ins to strengthen client relationships. Implemented a card-sending initiative via USPS to foster client loyalty.
• Monitored and analyzed banking products and industry trends to enhance client advisory services.
• Enhanced client satisfaction and retention by assessing individual needs and providing tailored financial recommendations.
• Managed customer grievances and disputes to strengthen client relationships and enhance loyalty.
• Managed operational activities to uphold adherence to banking regulations and standards.

• Oversaw daily operations to optimize workflow efficiency and ensure compliance with established policies.
• Analyzed existing processes and introduced enhancements that streamlined stock management and reduced inventory errors.
• Assessed team performance through evaluations, providing targeted feedback to enhance overall effectiveness and morale.
• Implemented onboarding processes that equipped new employees with essential knowledge of operational procedures and company policies.
• Optimized team performance by developing efficient workflows and articulating clear expectations to guide staff members in their roles.
• Mediated disputes among team members effectively, ensuring a supportive environment that enhances overall productivity.
• Encouraged a culture of transparency by conducting frequent meetings and supporting open discussions among team members.
• Fostered a culture of excellence by embodying organizational core values and inspiring others through leadership.
• Was an example everyday in how to give great customer service. What going above and beyond looked like.

• I was a supervisor over the Pro -Xtra and the Tool Rental department.
• Oversaw daily operations in the two departments;Making sure they had smooth and timely completion of tasks while putting customers first.
• Applied strong leadership talent to ensure staff had clear expectations in all areas of their job
• Trained,encouraged and met individually with each team member monthly.
• Built two “team attitude” departments of connected individuals who felt appreciated ,wanted to succeed and enjoyed their workday.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding solutions that allowed them to leave knowing we cared and valued them as customers and people.
• Was a part of the complete customer experience .

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended the best products for my customers, by listening, asking open ended questions and thoroughly explaining details.
• Responded proactively and positively to customer inquires and complaints.
• Provided ways to establish or repair credit
• Opened CDs as well as other deposit accounts
• Took applications and booked Credit Cards, Loans and Lines of credit.
• Performed Notaries
• Handled cash and non cash transactions.

• Manage all aspects of store operations; Including but not limited to inventory, payroll, LP audits, receiving, ordering, rotations, planograms, stock, "buy online pick up in store" program and social media page.
• Lead a team I hire ,train, and continue to develop to exceed sales goals and metrics while delivering outstanding Customer Service
• Built my store's Private Brand penetration from 17% to 32 %
• Part of Leadership team that encourages and motivates other store managers.
• Private Brand and Auto Delivery Program Specialist.

• On payroll while waiting for a store to open for me to manage.
• Conference calls twice a week
• Assisting buyer by contacting former vendors for catalogs , examining them, and letting them know what would sell best based on previous sales with former store.
• Daily interactions on Slack to be part of establishing foundation of new company.
• After 6 months of employment Empowered Life realized they would not be able to acquire the lease of my old store.

• Managed all aspects of store operations
• Led Manager In Training program
• Planned and executed store events
• Hired, trained and continued to develop staff
• Worked with World Vision to get child sponsorships
• One of 3 managers out of company chosen to go on a mission trip with World Vision to Bolivia.